Cinema Cafe Kemps River
Overview
Expert Summary
Detailed Insights
Cinema Cafe Kemps River offers a unique family entertainment experience combining movies with in-seat dining. Its standout feature is consistently excellent customer service, with staff often remembering regulars and going above and beyond to assist. The venue is highly regarded for its cleanliness, comfortable seating, and cozy atmosphere, making it a reliable choice for a family outing.
Key Highlights
- ✓Exceptional and consistent customer service, with staff like Promise, Milo, Bella, and Maddy frequently praised for attentiveness and friendliness.
- ✓Staff members often remember repeat customers, creating a welcoming and valued feeling.
- ✓The theater and restrooms are consistently clean and well-maintained between shows.
- ✓Comfortable seating arrangements enhance the movie-watching experience.
- ✓Food and drinks are generally considered good, with reasonable pricing mentioned.
- ✓Efficient food service; orders often arrive before the movie starts, even with slightly late arrivals.
Standout Features
- ⭐In-seat dining allows families to enjoy a meal and movie simultaneously without needing to change locations.
- ⭐Remarkably comfortable chairs, enhancing the viewing experience for everyone, including parents.
- ⭐Spotless and 'awesome' restrooms, a significant plus for families with children.
- ⭐Prompt food delivery; orders can be received before the main movie starts, even if arriving slightly late.
- ⭐Bonus pass redemption is handled efficiently by friendly staff.
Perfect For
Ideal For
💡Pro Tips from Reviews
- →When ordering food, try to place your entire order at once to avoid potential delays due to waiters serving multiple theaters.
- →If you need to clearly see your food while eating, consider consuming it primarily during previews or before the main movie starts when lights might be slightly higher.
- →Leverage the gift cards and bonus pass options mentioned for potential value.
Things to Consider
- ⚠Difficulty seeing food clearly once the movie and previews begin due to darkness in the theater.
- ⚠Food service can be slow at times because waiters serve multiple theaters; it's advisable to order everything at once.
Price & Value
Food and drinks are explicitly mentioned as 'good and reasonably priced'. The option to purchase gift cards and redeem bonus passes suggests good value opportunities for regular customers.
♿Accessibility & Special Needs
- •No specific accommodations for special needs were mentioned in the reviews.
🍎Food & Drink Policy
- •In-theater dining with food and drinks served by waiters.
- •Food is generally well-received and service is often quick to deliver orders before the movie begins.
- •Concerns exist about visibility once the lights dim completely.
🚗Parking Info
- •Not mentioned in the reviews.
👥Crowd Levels
- •Not explicitly mentioned, but the concern about waiters serving multiple theaters implies it can get busy enough to affect service speed.
🛡️Safety Features
- •No specific safety features were mentioned in the reviews.
⏰When to Avoid
- • Families who prefer to eat with full visibility throughout the entire movie might find the darkness challenging.
- • If you anticipate needing to place multiple, separate food/drink orders during the movie, as service can be slow due to waiters covering multiple theaters.
Pricing/Package/Events
Pricing & Packages
Field Trip Package 1
Admission Fee* + $4.99Available at select locations Mon-Thu for a 10:30am showtime only, excluding holidays. Cannot book for new movies in their first week of release. Admission Fee* varies by location, will be Child Admission or Matinee Admission, whichever is lower.
Includes:
- •Admission Fee*
- •Box of Popcorn
- •Kids Soft Drink
Field Trip Package 2
Admission Fee* + $6.29Available at select locations Mon-Thu for a 10:30am showtime only, excluding holidays. Cannot book for new movies in their first week of release. Admission Fee* varies by location, will be Child Admission or Matinee Admission, whichever is lower.
Includes:
- •Admission Fee*
- •Box of Popcorn
- •Kids Soft Drink
- •1 Slice of Cheese Pizza
Events & Schedule
Special Events(Last 2 months - Next 6 months)
Little Date Nights
Special events mentioned in the newsletter sign-up.
Sensory Friendly shows
Special events mentioned in the newsletter sign-up.
🍎Food Policy
- • Ordering or a minimum purchase is never required for general admission.
- • Private Screenings require a Food & Beverage minimum purchase (day-of): Starting at $750 Mon-Thu; Starting at $1000 Fri-Sun, Holidays, & Peak Periods.
- • The full menu is not available for Field Trip Packages.
- • Guests are welcome to bring their own birthday cupcakes or cookies; traditional cakes are not permitted.
- • Full menu includes a variety of drinks (alcoholic and non-alcoholic), appetizers, entrees, and desserts, along with periodic specials.
- • No allergy list for the menu is available; due to handcrafted nature, supplier variations, and shared preparation areas, food cannot be ensured free from any allergens (wheat, egg, soy, milk are used).
- • Food and beverage orders can be placed up until 'last call,' typically 30 minutes prior to the film ending.
- • Tipping 15%-20% for server service is customary.
🛡️Safety Policy
- • Non-smoking establishments; restrictions include vaping & e-cigarette devices. Smoking/vaping permitted in the parking lot, away from the building and entrance.
- • Costumes and cosplay are welcome, but face masks/coverings and toy weapons are not permitted.
📅Booking Policy
- • All Cinema Cafe locations have reserved seating.
- • It is encouraged to double check location, date & showtime before finalizing online ticket purchases.
- • Tickets can be purchased online in advance. Online ticket purchases require a confirmation number in a confirmation email to pick up tickets.
- • For parties, pre-purchase tickets in advance (online or in person) is recommended for groups to ensure admittance and pick preferred reserved seats.
- • Private Screenings require purchasing all available seats in an auditorium. Pricing is based on the day of the week, time of day, location, and auditorium size.
- • Field Trip Packages require a minimum headcount: 40 or more people while public school is IN-session; 25 or more people while public school is NOT in-session (e.g. Summer Break).
- • Movie schedules are released on Wednesday for the upcoming 'movie week' (Friday to Thursday). G/PG movies are not guaranteed.
- • The movie will start at the advertised showtime and cannot be postponed for late arrivals.
- • Party package invoices are paid the week before the movie to reserve seats. Payment by cash or credit card is accepted; no personal checks. Cinema Cafe does not invoice after the party.
- • Online ticketing system is unable to process Cinema Cafe movie passes for online ticket purchases; movie passes must be used in-store.
🚗Parking Information
- • Parking lot is available (smoking/vaping permitted in the parking lot, away from the building and entrance).
What People Say
What's Great
- Clean and well-maintained facilities (mentioned in 2 reviews)
- Friendly and helpful staff (mentioned in 5 reviews)
Recent Reviews
Kay Owens
3 weeks agoEvery time that I come to KR Cinema Cafe, I always have a great time. The customer service is always on point. Even when I purchase gift cards in December or throughout the year, in those short transactions, I feel valued as a customer. I visited the theater yesterday and today. Both days, I had the same young man who took care of me regarding my redeemation of my bonus pass. He did a great job assisting me!! I liked at the end how8 he told me to enjoy the movie. My waiter on yesterday was Milo. Milo did an excellent job!! He ensured that I had everything that I needed. His customer service was on point from beginning to end!! The same applies to the waitress that I had today, Bella!! You all rock!! I can tell that they enjoy what they do (a servant to the customer)!! I could feel and see Milo and Bella's energy!! Last but not least, I want to shout out Promise. Promise went above and beyond!! When I was walking to my theater, Promise was on her way walking to another theater. She spoke and checked with me to see if I needed help with anything. I had a concern and she ensured that the issue was taken care of. On the way leaving, we met up again. She gave me a goodbye greeting. Before leaving, I gave her and Bella kudos!! # EXCELLENT CUSTOMER SERVICE GOES A LONG WAY (It makes a GRAND difference)!!! # Give a person their flowers now!!! 2nd Review: I learned something new. Once when a review has been done, I'm unable to go back and make a new one! It makes sense. Since I typed up my review, I will go ahead and post it to this one. I treated myself to the movies. I saw Warfare!! I received excellent customer service from Maddy, who took my bonus pass and secured my seat for me. The young man who was checking tickets was very friendly as well. When I was on my way to my theater, I saw Promice. It is always good to see a familiar face. She told me that Milo was going to be my waiter. It was good to see Milo again. After the movie was over, I met Cat, Ashley, and Jeffrey!! I'm glad that I had another great experience and that I was able to meet more of the workers!! I'm going to be famous, lol!! I felt good bc Promice and Milo remembered me!! Every time that I come to KR, I always receive excellent customer service! I enjoyed my food as I always do!! # Continue to do what yall do!! May God continue to bless and keep yall!! Soon enough, I may have to come and be a greeter for KR, lol!!
Mr Cowart's Daughter
7 months agoHaven't been to one of these in decades. The wait person was great. The movie was okay. We saw The Crow-thats a different review. The only problem was I couldn't see my food when the reviews & movie started. Chairs comfortable. The restrooms were awesome. Yep, I said it. Check out the pics
Jamie Cupp
3 weeks agoThe workers are very kind and helpful. The theater was clean and the seat were so comfortable. The food was good a quick. Would definitely go back
Kyle McFarland
4 months agoGreat place to take the family for lunch/dinner and a movie! The food and drinks were good and reasonable priced. We arrived a little late bus still before the preview and received our order before the movie started. Both our kids (age 3 and 5) had a great time.
Diona Worthy
2 months agoThe atmosphere and the seating is always cozy. The place is not trashed, so they clean well in between shows. For this 5stars! But …We do not always get the best service when it comes to ordering food, because the waiters work other theaters, so it takes them a while to get back to you, so you better get it all ordered and asked for the first time. But we still love Cinema cafe!