CoCo Key Hotel and Water Resort

Surprised by all the updates. Came to spend Easter Sunday with the nieces and nephews so a room seemed like an economical choice since it came with four tickets to the park. Everyone super friendly (front desk & water park staff) my nephew lost 1 of his crocks, I asked a cleaning attendant for guidance and she went above and beyond to communicate with other staff & help us out. Which is not the norm customer service, so this really stood out. And she FOUND IT! My only suggestion to improve the overall experience was to have more attention to the cleanliness of the pool water in all areas. It was a bit forgiving mid afternoon with all the people, but a bit of a let down the next morning. The pool near the front desk opens at 8 so it was nice to go with some coffee to relax but there was a lot of unidentifiable floaty things everywhere, even in the spa. That was a vibe killer. But overall, it was a great value and a really nice time spent with little ones.

I want to say our stay was more of a 3.5 not exactly a 4. They are definitely trying. We did the VIP package which i do recommend. We checked in early around 2 pm and were able to get into our room, change and have plenty of time to enjoy the waterpark. Now the room was extremely dated and had a mildew odor. I’m sure due to the carpet i experienced coughing and stuffy nose only while in the room. My opinion is they need to remove carpeting from all the rooms. Aside from that the beds were not that comfortable i tossed and turned all night. The waterpark was fun and the staff was extremely friendly. The breakfast was good. We stayed during Easter. They had breakfast with the Easter bunny, an egg hunt and Easter activities set up for the kids today. On Friday they had a foam party and Saturday a party which included airbrush tattoos and games. Overall the stay was good. My complaint is definitely the rooms need to be upgraded.

Love all the extra touches like an Easter Egg Hunt and foam party for the children. Water park was fun and lots of life guarding staff on duty which was great. Music for parties stopped at a decent time which was great when you have sleepy children. Rooms basic (no wardrobe to hang clothes) but clean. Staff friendly. Would definitely recommend for families. Couldn’t get my children out of the pools!

We stayed 5 nights recently and had a great experience. Customer service was great, the rooms were a little dated with not much storage for clothes, but were very clean. The shuttle to Universal was on time and easy. The breakfast was very good, with plenty of items to choose from. The only restaurant in the hotel had extremely slow service even when we were the only ones in the restaurant on 3 separate occasions. However, there were plenty of restaurants on the Hotel strip within a few minutes of walking. The grounds keepers were always cleaning and painting. The best part is the water park, my 4 year old loved all of it and said he wanted to stay 20 days. We would definitely stay here again.

Was an overall positive experience here. We stayed for I think 7 days. We had an issue with the AC in our room but they had someone look at it. It wasn’t perfect but it was definitely better than it was the night previously. Service was great but checking in was slow. We had the VIP package but checking in didn’t feel like it. The food at the pools was good, but maybe could have used waiters to take orders and bring food but I might be being picky. Our son love the pool and slides. You can tell the hotel is a bit older but they seem to be working on upgrading the hotel itself and maybe will stay here again next year if they do keep up with what seems to be upgrading the resort. Internet was a bit slow at times as well, which made streaming my daughters competition at times. Our son does not like going to the events so I stay with him at the resort and streaming is important in these situations.