Dave & Buster's New York City - Times Square

I visited this Dave & Buster’s on a Saturday evening, knowing it’s one of the busier locations. While I expected a chaotic experience, it wasn’t as overwhelming as I had feared. Pros: • Fun Experience: Despite some minor issues, we had a great time, and the child especially enjoyed it, which made the visit worthwhile. • Friendly Staff: The employees were professional and polite, contributing to a positive atmosphere. • Winning Moment: I managed to hit the jackpot on one of the games, which definitely helped lift my mood. Cons: • Uncomfortable Heat: The arcade was extremely warm, so if you’re visiting in the winter, bring a bag to store your jacket. A small portable fan might also be helpful. • Broken Games: One of my favorite games was perpetually out of order (see pictures), which was disappointing. • Bag Management: If you’re planning to go shopping beforehand, either visit Dave & Buster’s first or have someone watch over your bags—otherwise, it can be a hassle. Final Thoughts Overall, we had a good time despite the minor inconveniences. With a little preparation—bringing a fan and a bag for jackets—you can make the experience more comfortable. Would I return? Yes, but I’d be better prepared next time.

We had a great time at the Times Square Dave & Busters Times. Whoever runs this operation deserves a gold star because we wound up staying all day (6-7hrs). Which I had not planned. Had lunch and dinner there. Great food server’s Kim, Anthony, Harrison and even the security guard was friendly. As someone dropped their lotion and the security guy thought it was mine and tried to return it to me but it wasn’t. The servers did a great job clearing the table, bringing over a glass of water, checking in every so often. The person at the prize counter (whose name I think is Annie?) was very friendly. I actually saw people throughout the day cleaning, wiping down the bar (on their knees!), testing and fixing game machines. It made for an enjoyable experience that made me want to return. I had a fun time with the unlimited winter pass, spending time playing games with my kids. With the pass, we could earn 2k tickets a week but we got to try so many new games. We could also get 30% off on food. Surprisingly the food was delicious (cheese stack, buffalo chicken flatbread, creamy chicken pasta, Caesar salad, elote cauliflower, and the best strawberry cheesecake). While eating, we could enjoy watching sports games and when we requested to play basketball, and they were able to put it on which enhanced the eating experience. It’s a great place to get a pass a use during the winter months.

I recently had the pleasure of visiting Dave & Buster's, and I cannot emphasize enough how wonderful our experience was, largely thanks to the exceptional service provided by the manager, Travis. From the moment we walked in, Travis greeted us with a warm smile and made us feel right at home. He was not only welcoming but also incredibly attentive, taking the time to ensure we were comfortable and had everything we needed. His enthusiasm for providing excellent customer service truly stood out, and it made our visit all the more enjoyable. Travis went above and beyond to recommend some of the best games to try in the arcade and even suggested delicious menu items that we couldn’t resist. His knowledge of the offerings was impressive, and his passion for creating a fun and enjoyable atmosphere was contagious.

John and Jhon are both so attentive and provided the best customer service. Food is always a hit and the drinks were hitting me even more. Didn’t feel like we were at Times Square at all. Felt like I was introduced to Dave and Buster personally

Food was the typical bar food-fare. Comparable to BWW and Chili's nothing special. Interesting mocktails. Good specials that come with a game card. Only thing about this location is that the game room isn't very big, and a lots of the games you might expect at any D&B or even traditional ones you are looking for are missing.