Hi-Five Sports Camp
Overview
Expert Summary
Detailed Insights
Hi-Five Sports Camp offers an environment where kids can thrive and love their experience, supported by professional and friendly senior staff (admin, director, manager). While there can be significant initial organizational and communication challenges, the camp has demonstrated the capacity and willingness to 'step it up' and resolve issues, leading to a highly positive outcome and parent re-enrollment.
Key Highlights
- ✓Kids love attending the camp, indicating a high level of enjoyment.
- ✓Senior staff (admin, director, manager) are specifically highlighted as being nice and professional.
- ✓The camp has shown a strong ability to resolve significant customer service issues (e.g., communication, coach availability, practice schedules) and turn a negative experience into a positive one, leading to re-enrollment.
- ✓Improvements can lead to a highly satisfactory experience, despite initial problems.
Standout Features
- ⭐The professionalism and positive attitude of the administrative, director, and managerial staff.
- ⭐The camp's proven capability to rectify significant problems and improve service quality when alerted.
Perfect For
Ideal For
💡Pro Tips from Reviews
- →If you experience communication issues, missing coaches, or lack of practice schedules, directly escalate your concerns as the camp has shown it can 'step it up' and improve service.
- →Be prepared for potential initial organizational hiccups, but also know that management is capable of resolving them for a better experience.
- →Understand that the initial offering might feel like facility access for games, but structured practices can be introduced or improved upon.
Things to Consider
- ⚠Significant initial communication issues, including unreturned calls and emails.
- ⚠Coaches can be 'MIA' (missing in action) with no clear practice schedules provided.
- ⚠Inconsistent practices; one parent reported only one practice in a previous season and none planned initially for the current season.
- ⚠Initial perception of poor value, with parents feeling they are 'paying the fee to use the facility for games' without organized practices.
- ⚠Difficulty in obtaining refunds or resolving financial concerns initially.
- ⚠Potential for initial organizational disarray.
Price & Value
Initially, there's a concern that the fee might primarily cover facility usage for games, with inconsistent or absent practices. However, if the camp 'steps it up' and provides organized activities and coaching, the value significantly improves, leading to re-enrollment. No specific pricing was mentioned, but the perceived value is directly tied to the level of organization and practice provided.
♿Accessibility & Special Needs
- •No accommodations mentioned.
🍎Food & Drink Policy
- •No information mentioned.
🚗Parking Info
- •No information mentioned.
👥Crowd Levels
- •No information mentioned.
🛡️Safety Features
- •No information mentioned.
⏰When to Avoid
- • Parents who expect a perfectly smooth, issue-free experience from day one without needing to contact management for resolutions.
- • Families who are not willing to escalate issues if initial communication or organizational problems arise.
Pricing/Package/Events
Pricing & Packages
Birthday Party (120 minutes)
$450Duration: 120 minutes
For up to 15 kids. Additional $10 per child after 15.
Includes:
- •100 minutes of non-stop sports action organized by Hi-Five certified coaches
- •20 minutes for food and cake
- •Custom design of birthday experience from an extensive list of sports
Birthday Party (90 minutes)
$395Duration: 90 minutes
For up to 15 kids. Additional $10 per child after 15.
Includes:
- •70 minutes of non-stop sports action organized by Hi-Five certified coaches
- •20 minutes for food and cake
- •Custom design of birthday experience from an extensive list of sports
Events & Schedule
Special Events(Last 2 months - Next 6 months)
Birthday Party (120 minutes)
Available upon booking
$450 for up to 15 kids, additional $10 per child after 15. $150 non-refundable deposit.
Includes 100 minutes of non-stop sports action organized by certified coaches, and 20 minutes for food and cake. Guests can design the ultimate birthday experience from an extensive list of sports.
Birthday Party (90 minutes)
Available upon booking
$395 for up to 15 kids, additional $10 per child after 15. $150 non-refundable deposit.
Includes 70 minutes of non-stop sports action organized by certified coaches, and 20 minutes for food and cake. Guests can design the ultimate birthday experience from an extensive list of sports.
🍎Food Policy
- • 20 minutes for food and cake included in birthday party packages.
🛡️Safety Policy
- • Programs led by experienced professionals who love working with kids.
- • Camps and all programs provide high quality youth sports experiences in a safe, well-equipped, and positive environment.
- • Staff includes certified K-12 teacher and Camp Manager & Head of Youth Coaching.
📅Booking Policy
- • A non-refundable deposit of $150 is required for booking birthday parties.
Recent Reviews
Jacquelyne Garcia
2 years agoI can't believe how bad our experience has been, I almost feel like it's a scam. No one will return a call or email and our coach is MIA with no practice schedules. We had one practice last season and so far nothing planned this season. I don't even know how to get my money back. You are basically paying the fee to use the facility for games. You can't even use the facility for practices. ...Follow up. After this review and possibly unrelated, someone finally called me and hopefully our experience will get better going forward. ...second follow up. They really stepped it up! We will be signing up again.
Kenna Beaupre
6 years agoKids love it here. The admin, director and manager of the camp are some of the nicest and most professional employees.
Daryn Orr
6 years agoNo review text available