Hilltop Family YMCA
Overview
Expert Summary
Detailed Insights
Hilltop Family YMCA is highly praised for its strong sense of community, exceptionally welcoming, warm, and knowledgeable front desk staff (including Summer, DeBorah, and Brandon), and an inclusive environment that actively supports people with disabilities. While reviews focus on the general facility and staff interactions rather than specific summer camp activities, the overall positive atmosphere and friendly engagement suggest a suitable environment for children attending programs. However, a significant concern exists regarding a specific incident of severe staff misconduct.
Key Highlights
- ✓Very welcoming, warm, inviting, and knowledgeable receptionists (Summer, DeBorah, and other front desk ladies, and Brandon) who are available for questions.
- ✓Staff are friendly, engaging, and remember members by name, fostering a strong 'Cheers'-like sense of community.
- ✓Inspiring to see how well staff work with people with disabilities, providing an inclusive environment.
- ✓Facility is well-equipped (e.g., gym, yoga classes, saunas) for general use.
- ✓Activtrax T-shirt awards system is mentioned as a motivational feature.
Standout Features
- ⭐Knowledgeable and helpful front desk staff for program inquiries, making themselves available for follow-up questions.
- ⭐Personalized service with staff who remember members by name, creating a strong community feel.
- ⭐Inclusive environment that effectively supports people with disabilities.
- ⭐Well-equipped gym, available yoga classes, and saunas.
- ⭐Motivational Activtrax T-shirt awards system.
- ⭐Good price point for families, with dues contributing to the community.
Perfect For
Ideal For
💡Pro Tips from Reviews
- →Parents should inquire directly about specific summer camp activities, daily schedules, staff-to-child ratios, and age groups, as these details are not covered in the general facility reviews.
- →Any instances of inappropriate staff behavior should be reported immediately to management.
- →Consider the 'good price point' for families and that membership dues contribute to community efforts.
Things to Consider
- ⚠A serious incident of staff misconduct was reported (January 21, 2025) involving harassment and inappropriate comments towards an underage minor, causing fear. The staff member was described as a 'black lady with blue braids and black glasses'.
Price & Value
Described as having a 'good price point for a family'. Membership dues also contribute to the community. Specific pricing for summer camps is not mentioned in these reviews.
♿Accessibility & Special Needs
- •Staff are noted for working very well with people with disabilities and providing a sense of community for them.
🍎Food & Drink Policy
- •No information regarding food and drink rules for the facility or specific summer camp programs is mentioned in these reviews.
🚗Parking Info
- •No information regarding parking facilities or availability is mentioned in these reviews.
👥Crowd Levels
- •No information regarding typical crowd levels or peak times is mentioned in these reviews.
🛡️Safety Features
- •No specific safety features (e.g., monitoring, security protocols, first aid stations) are explicitly mentioned. However, the reported staff misconduct incident raises concerns about staff vetting and supervision, which is critical for child safety.
⏰When to Avoid
- • If a single, severe incident of staff misconduct is a major deterrent, parents may want to seek updated feedback or confirmation of corrective actions.
- • If specific details about summer camp curriculum, schedules, or age group activities are a primary decision factor, as these reviews do not provide such information.
Pricing/Package/Events
Events & Schedule
Special Events(Last 2 months - Next 6 months)
Fall Sports Registration
Registration is open, games begin in November for Volleyball and T-Ball
Save when you register early for soccer, flag football, cheer, volleyball and more.
Registration is open for fall sports including soccer, flag football, cheer, volleyball and more.
🛡️Safety Policy
- • Lap swim: Reservation and drop-in lap swim are shared lanes. Adult individual fitness (no reservations) are shared lanes available for individual, non-lap swimming workout such as water walking.
- • Before & After-School Care: The Y provides a safe and fun place for kids.
📅Booking Policy
- • Lap swim reservations mentioned.
What People Say
What's Great
- Friendly and helpful staff (mentioned in 5 reviews)
Recent Reviews
Carla B
2 weeks agoWe visited this particular location seeking information centered around what programs YMCA has to offer. Summer and DeBorah the receptionists were very welcoming, warm, inviting, and knowledgeable. Both individuals answered all of our questions and made themselves available at a later time if we had additional questions or concerns. They made us feel at home.
Jas Mine
3 months agoIf I could give this place 0 stars I would. On Tuesday January 21 2025. the black lady with the blue braids and black glasses ruined my experience at this location and I’ve been coming here for 2 years. I recently renewed my membership and was bringing my underage 18 YO sister with me as a guest. She ended up giving her a free week of working out, like she can use it anyway, because of the snow. She said if I give this to you, you better lick me on my face and my sister had too cover her face because she was scared, when the lady walked past her. She kept on harassing us saying I knew yall wasn’t in here really working out meanwhile I’m creating content for my sports brand. I’m soo upset that I have to go to another location because this was my favorite one in Hampton ROADS. ☹️ -Jasmine Stackhouse
Tiffany Pearsall Callahan
a month agoThe Hilltop YMCA is truly the “Cheers” of Va Beach!!! Everyone knows your name!!! They are all fabulous!!! 😊 Especially the front desk ladies and Brandon!
Brian Swann
5 months agoStaff was very helpful and friendly. Gym has everything you need to get a great workout.
Tom Rich
7 years agoJoined nine months ago. Staff are always friendly and engaging. It is inspiring to see how well they work with people with disabilities and provide a sense of community. Not a glitzy fashion gym but well equipped. My wife has enjoyed the yoga classes and we don't use the spin cycle room or the pool but we enjoy the saunas. Crazy as it seems, I am motivated by the Activtrax T shirt awards system. Good price point for a family and the dues help the community as well as provide service.