KM Resorts - Ponderosa Falls RV Resort
Overview
Expert Summary
Detailed Insights
KM Resorts - Ponderosa Falls RV Resort offers a pleasant RV park experience complemented by indoor entertainment options like an indoor play area, and sometimes a pool and hot tub. Its strongest assets are its highly-rated, exceptionally helpful staff and generally beautiful, well-maintained grounds, which contribute to a relaxing atmosphere for families, especially those traveling by RV.
Key Highlights
- ✓Exceptionally helpful and friendly staff: Front desk (Tristin mentioned) is 'incredibly helpful', and the maintenance supervisor went 'above and beyond' by assisting with an RV problem. Staff are described as 'premium', 'loving and kind folks'.
- ✓Immaculate and beautiful grounds: Reviewers consistently praise the 'beautiful grounds' and 'immaculate facilities', fostering a 'relaxing atmosphere'.
- ✓Indoor play area with free popcorn: A popular indoor amenity that guests 'really liked', which also offers a free snack.
- ✓Pool and hot tub are sometimes well-maintained and comfortable: One 5-star review specifically noted these facilities are 'always comfortable and well maintained', though this contradicts other experiences.
Standout Features
- ⭐Highly helpful and friendly staff (including front desk and maintenance supervisor).
- ⭐Beautiful and well-maintained grounds.
- ⭐Indoor play area.
- ⭐Free popcorn.
- ⭐Pickleball courts (despite cleanliness issues).
- ⭐Mini golf course (despite cleanliness issues).
Perfect For
Ideal For
💡Pro Tips from Reviews
- →Call ahead to confirm amenity availability: Especially inquire about the operational status and safety of the hot tub and pool if these are key attractions for your visit.
- →Prepare for outdoor activities: If planning to use pickleball or mini golf, be aware courts may have natural debris like pine cones.
- →Exercise caution within the park: Be mindful of vehicles, as some guests report people speeding through the resort.
- →Bring extra towels or be prepared for lukewarm showers: Bathroom water might not get hot.
Things to Consider
- ⚠Inconsistent maintenance and safety issues: The hot tub has been shut down due to 'unsafe pH levels' and 'other areas shut down because they weren't safe' and needed maintenance. The pool and other areas 'look in need of maintenance and updating'.
- ⚠Lukewarm bathroom water: Water in the men’s and family bathrooms was reported to be only 'lukewarm'.
- ⚠Outdoor court cleanliness: Pickleball courts and the mini golf course were observed to be 'covered with little pine cones'.
- ⚠Vehicles speeding through the park: A specific safety concern mentioned is that 'people speed through the park constantly'.
- ⚠Potential for advertised amenities to be unavailable: A guest felt they should have received a discount because a hot tub, part of what they paid for and was promised over the phone, was unavailable due to maintenance.
Price & Value
Described as 'Fair priced' by one reviewer. Guests expect amenities they 'paid for' to be available, and expressed a desire for a discount if advertised features like the hot tub are not accessible. Membership options (K/M members) are available, suggesting a value proposition for repeat visitors.
♿Accessibility & Special Needs
- •No specific accessibility accommodations mentioned in the reviews.
🍎Food & Drink Policy
- •Free popcorn: Available at the indoor play area.
- •No other specific food or drink policies mentioned in the reviews.
🚗Parking Info
- •As an RV resort, ample RV parking is implicitly available. No specific details about car parking difficulties or costs were mentioned.
👥Crowd Levels
- •Not mentioned in any of the provided reviews.
🛡️Safety Features
- •Safety concerns highlighted by guests include the hot tub being shut down due to 'unsafe pH levels' and 'other areas shut down because they weren't safe', as well as 'people speed through the park constantly'.
- •Proactive staff response: While not a pre-existing feature, the maintenance supervisor's assistance with an RV problem demonstrates a staff commitment to guest well-being and problem-solving, which can contribute to overall safety and peace of mind.
⏰When to Avoid
- • If consistent access to a fully functional hot tub is a deal-breaker: There's a reported risk of it being shut down for safety or maintenance.
- • If pristine outdoor sports courts are a high priority: Pickleball and mini golf courts may be covered with natural debris.
- • If you are highly sensitive to cleanliness issues in public bathrooms or require hot showers: Reviews mention bathrooms needing 'a good cleaning' and water being only lukewarm.
Pricing/Package/Events
Events & Schedule
Special Events(Last 2 months - Next 6 months)
Cruise Special
Not specified
Not specified
A promotion mentioned on the KM Resorts website, but details are not provided in the content.
🛡️Safety Policy
- • 24-hour security is provided.
- • Resorts are always clean and quiet.
📅Booking Policy
- • Members wanting to make a reservation should call the resort directly.
- • For cabin reservations, call (800) 392-5722.
- • Non-members and guests can call (800) 867-4193 for reservations.
- • Monthly reservations may offer priority access to the best sites or allow long-term guests to reserve far in advance.
🚗Parking Information
- • Parking for RVs at 168 full hook-up campsites.
What People Say
What's Great
- Friendly and helpful staff (mentioned in 6 reviews)
- Spacious play areas (mentioned in 2 reviews)
Areas for Improvement
- Parking can be challenging (mentioned in 3 reviews)
Recent Reviews
Amy K
3 weeks agoWe had a fun time but we were told they would have a hot tub and a pool available when we came and that didn't happen as far as the hot tub goes. The hot tub was shut down because the ph levels were not being maintained and they were not safe. There was other areas shut down because they weren't safe and needed maintenance. The pool and other areas also look in need of maintenance and updating. I feel like I should have gotten a discount for not being able to use the hot tub which was part of what we paid for and was told over the phone would be available. We wanted to go see what it was like to see if we'd like to get a membership but I'm not so sure we will do that. Maybe in the future if maintenance is managed properly, but I'd hate to go to just find out that actually what was meant to be available wasn't because it hadn't been being maintained. Other than that we had a good time. We really liked the indoor play area and free popcorn! 🍿
Michael Myers
7 months agoOur second visit here. I would love to spend more time in the park, but travels were important. Facilities and grounds are immaculate, and the staff is premium. The maintenance supervisor helped us solve an RV problem that would have significantly delayed our trip. Recommend this park for all families!
Sandy Critser
10 months agoNice park, needs a lot more maintenance and the bathrooms really need a good cleaning. Just be aware that people speed through the park constantly. The pickle ball courts are pretty good but covered with little pine cones, as is the mini golf course. My husband said the water in the men’s bathroom and family bathroom doesn’t get hot, just lukewarm.
Robert D. Calkins
7 months agoThe front desk staff (Tristin?) was incredibly helpful at every turn. We've been K/M members for years but this was our first time at this park. It's a nice facility and the people are even nicer.
Brandon Westpheling
a year ago10/10 would recommend. Very loving and kind folks working here. Very beautiful grounds and relaxing atmosphere. Fair priced. Pool and hot tub are always comfortable and well maintained. Ponderosa falls is definitely the place for you and your family this summer.