LEGOLAND New York Resort

During the Covid times, we got to enjoy a stay at the hotel and it was fantastic. The decor and Lego station with a bifurcation between the kids area and the “grownups area” made it feel like a luxury suite; and upon reflection, I would say that’s exactly what the rooms are (they’re just kid-oriented). Since then, I’ve been back with my kids several times to the park, and while the park itself gets better and better, the clientele being attracted from the immediate environs detracted a star for their behavior. The staff turns a blind eye, either because they have no authority to eject unsociable elements, or are too busy to care or get involved. The egregious line-jumping and “whoops, my kids got away from me!” excuses could easily be curtailed with queue lanes that are not so wide, and also operators who are more receptive and observant of the queue and patron’s etiquette. On my last two trips, I have left the park in a sour mood after being made to look like a “freier” by the line jumpers. I will be back though, it’s a great resort/park and I’m grateful for the investment by Lego and the attitude of the staff is always positive, kind, helpful and polite. One more request would be to accept cash as payment. I can’t be the only person in the area who gets paid in cash and wants to spend it on Lego.

I recently visited Legoland to celebrate my daughter's birthday, and unfortunately, the experience was far from what we had hoped for. The organization around the rides was chaotic, with long, poorly managed lines. We spent more time waiting without clear directions than actually enjoying the attractions. We were also looking forward to the Halloween trick-or-treat event, but it ended up being quite disappointing. Each candy station handed out the exact same candies, which took away the fun and excitement you expect from trick-or-treating. It felt repetitive and lacked the variety that would have made it special for my daughter on her birthday. The food was another major issue. It was not only overpriced, but the quality was awful. For the amount they charged, we expected at least decent meals, but it was far from satisfactory. To top it off, the ticket prices were ridiculously high for the overall experience we had. We paid a premium expecting to celebrate a memorable day, but between the poor ride organization, lackluster trick-or-treating, and terrible food, it was hard to justify the cost. It was a real disappointment, especially since we were there for a special occasion. Overall, Legoland really needs to improve in multiple areas if they want to provide the experience they advertise. We left feeling underwhelmed and disappointed on what should have been a happy day.

Our family had a fantastic time here. We were lucky to go during Brick-or-Treat (which was so much fun), but the whole experience was amazing. The park had a lot of playground areas, the lines weren't too long, and there was so much to see. We took our time over the course of two days. My kids enjoyed all the Lego building stations, playgrounds, and Lego displays - we stopped so often for them that the rides almost became secondary. The hotel was quite nice, too. We stayed in a pirate theme room. The room had a fun scavenger hunt and Legos to play with. The dance party in the elevator was a nice surprise. There were other fun scheduled activities in the hotel that we will be sure to do next time. All of the staff were top notch, too! We can't wait to go back.

Our family raided Legoland, and both my 10 - and 6 year old boys loved it. The Lego sculptures around the park are great and help with the spread out layout, although be ready to walk. The rides are clean and staff all seemed very nice. We even found the elusive Mr. Gold. The drag is the food, or I would have given 5 stars. It is VERY overpriced, and the quality is substandard at best both in the park as well as in the hotel. Another drawback was that there are very little indoor activities, but overall, if your kids love Lego, they will enjoy themselves.

We stayed at Legoland this Fall during the Brick or Treat. This was our second time going to the park but first time at the hotel. What an amazing time. Honestly we could have just stayed at the hotel and had the best experience without even doing the park. The service was incredible. Special thanks to Oscar our server at breakfast and Benz at the front desk. The rooms are so fun and the activities were perfect. The one issue is the food which I know pretty much everyone complains about. I had food at main area in the evening and it was pretty good but the breakfast was inedible! It was truly the worse food we've ever had. They must do better. But other than the food it was great! The park is a lot of fun and they had a lot of treats. We especially enjoyed the spooky characters. We will definitely be going back.