Main Event Louisville

We had a great time at Main Event! The laser tag and rope course were both a blast and offered a lot of fun for a fair price. The arcade was also enjoyable, with a wide variety of games. To our surprise, the food was actually really good, and the service was decent. I’d definitely go back, but I recommend checking out the specials first, as there are some good discounts to be found. Overall, a fun spot for a day out with plenty to do!

The Main Event appears appear to be a fun family environment with a lot to do, especially for the price. The activities are fantastic, especially for the value. However, do not waste your money on the food. It is over price mediocre taste, and the overall service is less than seller. Our kids got their food and timely manner and while we’re waiting for our food, the waitress had us pay for the entire meal, which I thought was a bit peculiar and suspicious . After about 45 minutes I finally got my burger which was done incorrectly and they didn’t even apologize and acted like they were clueless And I demanded my money back because by that time, I didn’t even want it anymore it’s been over 45 minutes In turn, save her money and stick to the activities and eat before or after.

I love that it has a bowling alley, arcade games, and a restaurant all in one. It’s fun because you can play without realizing how much time passes. It’s bigger than Chuck’s Cheese and has a variety of games, so it’s a place that teenagers can enjoy.

A couple of the shooter games didn't work, but we had a blast overall. The food was great! Kids mac n cheese and burger Jr. were good and the hot wings were 🔥 Pegasus Tues is such a good deal!

To start on a good note, and the only one at that, Austin at the front desk was the best employee on shift. After our issues with the bowling lanes (in detail below) he was kind enough to give us complementary arcade cards. Moving onto the bad. Bowling: we had to be moved twice as our first lane didn't work at all, then our second lane worked for one roll and then the pins wouldn't reset. So we moved to our third lane which we didn't have anything wrong with. I did have a problem with their bowling shoes, they felt rather slippery and didn't have a whole lot of grip. Which makes it rather hard to bowl as I just felt like I was going to fall. Service/Food: When we finally got to our third lane we had a server, Margaret, come up to us during our second frame to take our drink order which just happened to be 2 waters and a beer, by frame 8 she still had not returned. I happened to spill my soda around that time and we had to track some employees down to ask for napkins, they said they would bring some to us. Around 10 minutes pass and finally the bartender arrives to help clean my mess, afterwards we put our drink order in AGAIN with him as our original server still hadn't returned. He was able to get the drinks to us in a timely manner. At the beginning of our second game we went to the bar to put in a food order; as again, the original server still hadn't come back around with drinks or to check in, though she did come around eventually but I felt the energy she was giving was as if she were upset with us even though we hadn't done anything to her at all. We finish the entire second round of our game with no food, so we make our way over to the bar as we didn't want to take up those seats any longer. Once we got over to the bar we let the bartender who took our order know we were now going to be sitting over there, he immediately rushes to the kitchen (which you can see) to check on our food. I noticed there were only 2 food tickets in at the time and he bring sour food out shortly after that interaction. We ordered the cheeseburger, ceasar salad, and personal pizza so I'm really not sure what took so long. I feel like they forgot as my plate was rather hot which indicates to me it sat under the heat lamp for a while. Cheeseburger was ok, ceaser salad wasn't very good and they forgot the tomatoes and the pizza was mediocre. Overall wouldn't spend your hard-earned money on this overpriced food. Management: After our rather bad experience one of my party members went up to one of the managers on duty. Who didn't really seem to care that his staff that cared where running back and forth to help different areas, I watched him just stand while a line formed at the front desk, where eventually Austin came back from working in the bowling area to help the people in line. My group member who talked to the manager let him know that our server wasn't very attentive, he responded that she was the only server at the moment. As someone who also manages in the restaurant industry she gave him the benefit of the doubt and let him know that it can be hard when short-staffed, especially during the holiday season, to that he just responded that one server was actually arrested (why would you tell us this?? Unprofessional) and the other just didn't show up. So it honestly seemed like he didn't really care we didn't have a good night even though this is a rather expensive place to spend your night at. He didn't offer any apologies or anything in response to a very poor experience. Also, in the women's bathroom the first 2 sinks didn't work and some of the soap dispensers didn't have any soap. TLDR: Go spend your money somewhere else. Too expensive of a place to receive bad service and food.