Margaritaville Resort Orlando

Was very thrilled with my experience at the hotel. Checking in was a breeze. The location is so convenient with restaurants, shops, ice cream right across the way, walking distance. The hotel rooms were clean, the pool was awesome. We did breakfast in the restaurant and the food was fantastic! I would say my experience with kids was a great time. Would recommend this place to stay!

AVOID AT ALL COSTS!! This leaderless ship of unprofessionals will cancel your reservation days before arrival and then not call or email you to try and work though the issue. Housekeeping will leave the door to you room open when they leave. The maintenance team will knock aggressively on your door with the do not disturb sign illuminated and then catch attitude when you send them away (Jorge). You will sleep on severely uncomfortable beds with unbreathable cheap sheets. The best part is that if you have ANY complaints their automated voice message carousel will keep you on hold, drop your call, you will be rerouted to people who cant/won't help (Liz in reservations). I spent 5 days trying to get a hold of anyone of management to address these things and Liz told me to give them 1 star because it wouldn't make a difference. Leonardo will deflect blame on lower employees and claim HE wasn't personally around so he can't speak on anything. He took my number and said his boss would MAYBE reach out. I have more confidence on a glass tables ability to support an elephant then that coming to fruition. Everyone in management there should be ashamed. Do not give them your business. They don't deserve it and they don't respect you.

Had a great stay here in February. The pool area is nice and they do a great job making it feel like a resort rather than a hotel. Service wsa good and there are lots of good restaurants in walking distance. We enjoyed it so much we extended our stay by a day once we got down there.

When we arrived , our room was not ready. We had to wait hours until we were told that the cottage that we booked was not available and was given a hotel room instead. We tried to get it resolved, however the front desk workers were not knowledgeable and I did not see a manager available to help. Our room was clean , however housekeeping was not cleaning every day like the website advertises . I had to go down and request towels. Our shower did not drain well and water seeped all over the bathroom floor having to utilize far too many towels to wipe up water from the shower. I can say the breakfast sandwiches were very good and the view is pretty however for the price , there should be a free breakfast of some sort . The water park seemed to close very early . In my opinion , 5:00 is early when you’re at the park all day and want to cool off / enjoy the water park .

I had high expectations for Margaritaville Orlando Resort, but unfortunately, my stay was far from relaxing or enjoyable. From the moment we arrived, the front desk agents were unhelpful and seemed annoyed by even basic questions. Their attitude set a poor tone for the rest of the trip. Room service was practically nonexistent our room was skipped entirely, and we had to visit the front desk multiple times just to request basic things like towels and toiletries. Not only is that inconvenient, but for a resort that markets itself as high-end, it's completely unacceptable. To make matters worse, discounts that were promised at booking were never applied to our account. When we brought it up, the staff gave us the runaround and ultimately didn’t fix the issue. On top of that, there was a serious lack of activities available at the resort. For the price we paid, I expected far more. It felt more like a ghost town than a vacation destination. Between the poor service, missing amenities, and billing issues, it’s hard to justify the steep cost. Definitely not worth the money, and I won’t be returning. There are far better options in the Orlando area.