Mountain Sports
Overview
Expert Summary
Detailed Insights
Mountain Sports is an exceptional retail store specializing in outdoor equipment, particularly strong in kayaks, ski, and snowboard gear. Its unique value proposition for parents seeking gear for their children's outdoor activities is rooted in its exceptionally knowledgeable and passionate staff who offer in-depth, personalized advice beyond standard product information. This is coupled with a customer-centric service model that includes flexible pricing (honoring online rates), hassle-free returns, and hands-on assistance like assembly and loading. Parents can trust Mountain Sports for expert guidance and quality gear for their kids' adventures, ensuring they make informed decisions for suitable equipment.
Key Highlights
- ✓Highly knowledgeable staff providing in-depth expertise on kayaks, ski, and snowboard gear, including maintenance tips beyond product manuals.
- ✓Exceptional customer service, demonstrated by holding items, honoring online prices, and proactively resolving return shipping charges (even unexpected ones).
- ✓Extensive product selection with staff willing to present multiple options for comparison (e.g., bringing out 7 kayak models).
- ✓Efficient online ordering experience with fast shipping (under a week) and personalized touches like handwritten notes.
- ✓Practical assistance provided, such as assembling purchased items (kayaks) and loading them onto vehicles.
- ✓Staff's genuine passion for the outdoors, fostering a helpful and respectful environment for local and returning customers.
Standout Features
- ⭐Expert staff who offer personalized, in-depth advice on gear selection and maintenance, crucial for parents buying for children.
- ⭐Flexible and fair pricing policies, including price matching online rates and offering stackable discounts for online purchases.
- ⭐Supportive return policy, with customer service willing to resolve issues like unexpected return shipping costs, providing peace of mind for parents unsure of sizing (e.g., buying two ski boots to try at home).
- ⭐Personalized customer interactions, such as staff remembering local customers and including handwritten notes with orders.
- ⭐Availability of quality, reputable outdoor gear brands (e.g., Arc’teryx, Kuhl).
- ⭐Convenience of online ordering with fast delivery.
Perfect For
Ideal For
💡Pro Tips from Reviews
- →Actively engage with the staff for their detailed product knowledge, particularly for insights on maintenance and usage that go beyond basic product descriptions, which is vital for children's gear longevity and safety.
- →Inquire about their pricing policies, as they are known to honor online prices and offer stackable discounts for purchases.
- →Don't hesitate to utilize their generous return policy if buying items like footwear for children where sizing can be tricky; customers have successfully returned items after trying them at home.
- →Take advantage of their offer to assemble and load larger purchases like kayaks onto your vehicle.
- →For specific items or models, consider calling ahead as they are willing to hold items or bring multiple options from the back for viewing.
Things to Consider
- ⚠None reported in the provided reviews, all experiences were highly positive.
Price & Value
Mountain Sports offers excellent value for money, not necessarily through the cheapest prices, but through a combination of highly competitive pricing policies (honoring online prices, stackable discounts for online purchases) and exceptional service. The added value comes from the expert advice, personalized attention, and a supportive return policy (including refunding unexpected return shipping charges), which significantly enhances the overall purchasing experience and ensures parents make well-informed investments in durable, appropriate gear for their children. This level of service mitigates risks associated with purchasing outdoor equipment, making the cost worthwhile.
♿Accessibility & Special Needs
- •No specific accessibility accommodations (e.g., wheelchair access, sensory-friendly hours) are mentioned in the reviews. However, the high level of personalized and helpful customer service suggests they would be accommodating to individual needs upon request.
🍎Food & Drink Policy
- •Not applicable; Mountain Sports is a retail store selling outdoor equipment, not an entertainment venue with a food policy.
🚗Parking Info
- •No information regarding parking facilities or ease of access is mentioned in the provided reviews.
👥Crowd Levels
- •No information about crowd levels is mentioned, as the reviews focus on individual customer service interactions and purchases rather than the general store atmosphere or foot traffic at specific times.
🛡️Safety Features
- •No specific safety features for an activity venue are mentioned. However, the staff's in-depth knowledge and willingness to provide maintenance advice for equipment (e.g., kayaks) indirectly contributes to the safe use of purchased gear for children.
⏰When to Avoid
- • No specific times or situations to avoid are mentioned, as all reviews indicate highly positive experiences across different purchase scenarios (in-store and online).
Pricing/Package/Events
📅Booking Policy
- • Special orders or non-stock items must be prepaid.
Photos
What People Say
What's Great
- Friendly and helpful staff (mentioned in 5 reviews)
- Fun and entertaining activities (mentioned in 2 reviews)
Recent Reviews
Steve Auvil
11 months agoThis is a great place to buy outdoor equipment! They held a kayak for my wife she had been looking for and even honored the online price. Super helpful too, my BIL also bought a kayak after they brought about 7 different models from the back and not a single complaint. Highly recommend!
Ana Rodriguez
2 months agoOrdered snowboard boots after searching through countless websites and I'm glad I came across Mountain Sports. Not only were they on sale, but I could stack their welcome discount and I was able to purchase some socks as well. Very fast shipping and received everything in under a week! Thank you Rachel for the handwritten note, will definitely be ordering from here again :)
Adam Alter
2 months agoJust wanted to share a really positive experience I had with the MS team...I bought 2 ski boots as I am a large size and I don't live nearby, so I was going to try them at home and return the one that didn't work. I did just that, and the team sent me a return label, but I got an unexpectedly high charge for that return shipment on my refund. After giving them a call, they refunded the shipping charge which was totally unexpected! Great service, selection, and a great pair of boots I was glad to find. Thanks MountainSports!
The Nugget
2 years agoAbsolutely amazing service!! Just bought my first kayak from a store (this store), and all the staff was very knowledgeable and helpful. Knowledgeable... as in they actually have in depth knowledgeable on the kayaks (and everything else I needed to get)! Helpful: They had knowledge that went beyond the manual provided, that absolutely will help me with maintenance. They put the kayak together and loaded it for me. This business is a 10 out of 10... but Google only has a 5 star system.
Deb Layden
3 months agoJeff and everyone at Mountain Sports is great. They are there because they truly care and love the outdoors. I like that they sell gear brands like Arc’teryx and Kuhl. They remember their local customers and treat them with respect and care about their adventures. It nice to have a place where you can find experienced people who have a passion for what they do. I hope that they stay true to what I have come to expect from shopping there.