Moviehouse & Eatery by Cinépolis NW Austin
Overview
Expert Summary
Detailed Insights
This venue offers an incredibly comfortable, recliner-style movie-watching experience in a generally clean environment, often serving as a convenient local option when other comparable theaters are scarce. Some patrons occasionally experience 'divine' food that surpasses typical theater fare.
Key Highlights
- ✓Incredibly comfortable, well-configured seating, making it easy to fully enjoy the movie.
- ✓Theatre is usually pretty clean.
- ✓Some experiences include friendly and attentive service.
- ✓Food can be 'divine' and 'beyond typical theater snacks' on good days.
Standout Features
- ⭐Highly comfortable and well-configured recliner seating.
- ⭐Generally clean movie environment.
Ideal For
💡Pro Tips from Reviews
- →Always **check your bill carefully for extra charges**, particularly for sodas, as customers frequently report being incorrectly charged for refills.
- →**Be prepared for very high concession prices** (e.g., $9 sodas, expensive food) or consider skipping food/beverages if budget is a primary concern.
- →If you are a senior, **inquire about senior ticket pricing directly at the counter**, as online prices may be the same as regular adult tickets.
- →**Be proactive about service**; if you haven't received your drinks, flag down an attendant as orders are frequently forgotten or delayed.
- →**Manage expectations for food quality**, as it can be highly inconsistent across visits.
Things to Consider
- ⚠Very high prices for tickets and especially concessions (e.g., $9 for sodas, expensive food).
- ⚠Inconsistent food quality: ranges from 'divine' to 'nothing special,' 'meat a bit off,' 'dry sandwich,' or unusual salsa ('sweet, tangy Asian sauce').
- ⚠Inconsistent and often lacking service: frequent issues with forgotten drink orders or drinks arriving halfway through the movie.
- ⚠Persistent billing errors: customers have been double-charged for food/drinks or incorrectly charged for complimentary soda refills (requiring correction that takes ~10 minutes).
- ⚠Poor customer support for billing issues/refunds: one customer reported 4 emails without any response.
- ⚠Friends of a reviewer reported seeing roaches in the theater, raising hygiene concerns.
- ⚠Seats are considered 'overdue for reupholstering' by a long-time customer.
- ⚠New reward points system is perceived as unfair, offering a flat $10 credit that doesn't cover a full ticket price.
- ⚠Online senior ticket option priced the same as a regular adult ticket.
Price & Value
Tickets are expensive, and senior tickets online are the same price as adult tickets. Concessions are considered 'atrocious' (e.g., $9 for a soda) and food is 'very expensive' with inconsistent quality. While soda refills are complimentary, customers are frequently incorrectly charged for them, requiring vigilance to avoid overpayment. The new reward points system offers only a $10 credit, which does not cover a full ticket price, leading to perceived unfairness. Overall value is highly inconsistent, with some finding it worth the cost for comfort and occasional 'divine' food, while others find the high prices, poor service, and billing issues unacceptable.
🍎Food & Drink Policy
- •Offers in-theater dining with a menu that includes appetizers, entrees, and typical theater snacks.
- •Sodas are $9; refills are complimentary but customers frequently get charged extra for them.
- •Salsa is described as 'sweet, tangy Asian sauce' rather than traditional.
- •Food quality is highly variable between visits and dishes. No specific policy on outside food was mentioned.
🛡️Safety Features
- •Concerns were raised about potential hygiene issues due to friends reportedly seeing roaches in the theater.
⏰When to Avoid
- • If your family is on a strict budget for entertainment, especially for food and drinks.
- • If you expect consistently high-quality food and attentive service with every visit.
- • If you have low tolerance for billing errors or anticipate needing responsive customer support for issues.
- • If you are sensitive to hygiene concerns (due to reported roaches).
What People Say
What's Great
- Fun and entertaining activities (mentioned in 2 reviews)
Areas for Improvement
- Pricing can be high (mentioned in 4 reviews)
Recent Reviews
Lindsey J.
a month agoThe seats are comfortable and the theatre is usually pretty clean. I’m happy to have this theatre as an option close to my home. However, the prices are atrocious. When purchasing tickets online, there is a Senior option, but the price is the same as a regular adult ticket. The sodas are $9. Nine…dollars. The food is fine but nothing special and very expensive. Their salsa is more like a sweet, tangy Asian sauce? I want this place to survive, but I will certainly think twice about purchasing food and beverages here next time.
Heysel Requena
a month agoThe seats are incredibly comfortable, making it easy to fully enjoy the movie. The food is divine, way beyond typical theater snacks, and the drinks are just as impressive. Service is friendly and attentive, adding to the overall great experience. I’ve been here multiple times, and it never disappoints. Definitely my go-to spot for a perfect movie night!🤍
Ruth Fokkema
a month agoDecent experience, but the service was lacking. We’ve been here multiple times, and they consistently forget to bring our drinks until we ask—by the time they arrive, the movie is already halfway through. My salad was okay, but the meat in it was a bit off. My husband’s sandwich was dry and not enjoyable. The theater itself is nice, but for the price, the service and food quality should be better.
Noah Maney
a week agoI used to come to this theater all of the time for years, but something changed in the last year and the experience has been horrible. The last movie I went to see I was double charged for food/drink and never even received my order. I've been submitting refund requests and have 4 emails sent to their support without any response. I even have friends telling me they've seen roaches (I have not) in the theater and an overall drop in quality across the board. I cannot in good faith continue to attend this theater or encourage anyone else to do the same. Their entire system needs to change. This place is an absolute scam and robbing their customers.
Jc Adams
2 months agoThis place has great days and bad days. In my opinion they went through a little bit of a rough phase recently, but they appear to be getting better employees working for them. Yes, the seats are configured really well and comfy, but yes they are very overdue for reupholstering. The prices can feel high (and they’ve gone up) but we haven’t noticed the quality has changed and still enjoy the food. I would suggest checking your bill. 3 of the last 3 visits we were charged for extra sodas rather than refills (which are complimentary). They did take care of it but it’s a bummer to wait for 10 minutes while they correct it. I suspect this is a training issue. The new reward points system for a free ticket also now does not cover the price of a ticket and appears to be a flat $10 credit…which is a bit unfair. There’s about 10 movies we know we want to see this year…and we don’t have much other choice near us that compares, so we will be back and have been coming back ever since this place opened! We are routing for moviehouse eatery and will continue to support it .