My Ninja Factory

This is a fantastic place for kids! The variety of obstacles keeps them entertained, while the snack counter and comfortable seating area allow parents to relax and enjoy watching their little ones play with peace of mind. My daughter and nephew had a wonderful time, and we’ll definitely be returning. A special thank you to Elizabeth and the entire team for their outstanding customer service. I highly recommend this place — it’s an absolute gem!

I would like to express that our experience at the Ninja Factory for my son's birthday was quite pleasant. However, I took the initiative to review the list of prohibited items, including decorations. I reached out to the Eastlake Ninja Factory to seek clarification on the rules and conditions, particularly concerning decorations. I was informed that wooden backdrops and balloon garlands were not permitted. This was disheartening, as I had hoped to enhance the celebratory atmosphere with decorations. I complied with the guidelines, only to discover a week later a post from another individual who celebrated their child's birthday at the same venue, in the same area I had reserved, complete with wooden backdrop stands and balloon garlands. It is quite frustrating that I was unable to decorate due to the stated rules, which were justified by 'safety issues,' only to witness this exception. I paid $500 for the reservation, not $100, and it seems unjust to have preferential treatment among customers. I am deeply troubled by this experience and have decided against celebrating any future birthdays for my children at this location due to this incident. It is simply not fair.

I have been coming here for a couple of months and have gathered the following: - This place is a great place for your children to play! (Keep in mind, HIGHER jump platforms and injury may occur if children left unsupervised!) I posted a picture of the various signs around the little park. - The workers here seem to be pretty vigilant at making sure the children jumping from the higher areas are doing so in a safe manner and guiding the other children out before the next jumper! BIG ++++++ (Understand, they are very few and are NOT responsible for every single child. Please keep an eye on your kids!!!) - They do have a snack bar (picured above), and I appreciate no greasy foods, just regular chips, drinks, and ice cream! Feed yourself / children before or after play. NO OUTSIDE FOOD ALLOWED! (Like and dislike at the same time) - The vibe of the area is very neutral, no really loud music playing and most parents sitting down in spot where they can see their kid at a glance. - I typically come on the weekdays due to my schedule, and there is a lot of space for your child to run and play! The restroom is also pretty well kept! Kids grow up fast! One minute, they're playing at Play City, and the next, they're training to be the next Ninja Warrior! There is a lot less of a crowd due to older children at play, I typically see ~4 to 11 years old children? Not too many older, I would have to say the majority is around 5 - 8 years of age. A perfect place to relax and a great place for your child to expend all the energy they have until dinnertime! The video is originally 1 minute but cut short. I have posted pricing in the photos and also party pricing! Thank you and stay safe out there! Edit: 08SEP2024, Sunday. I came and the staff working at 4pm did NOT enforce the times for children. Children with time stamps ending at 3:20 were still here and the parents didn't care and after informing the staff, the man I spoke with pulled out a walkie talkie and then didn't do anything. Clearly did not care and definitely would like the owner to check the quality of workers here to ensure the policies are being upheld. I did not appreciate being told something was being done to nothing happening. Until that is fixed this place definitely gets a lower rating. Please fix your staff.

Ninja Factory is awesome! It’s got everything, kids can’t get enough of it. Super fun, super safe, and a great way to keep them active. We did a birthday party there too and the staff made it so easy. Total win for parents and nonstop fun for kids!

I recently hosted an event at this location, and I was truly impressed! The staff was incredibly helpful and kind, the space was clean and welcoming, and everything ran smoothly from start to finish. It made the experience stress-free and enjoyable. I highly recommend this place to anyone looking for a reliable and professional team to work with. Thank you for going above and beyond!