No Surrender Adventure Park

I came here for a Bday party for a family friend. The Birthday party package was really well put together and the staff was super helpful moving things along. Definitely a consideration over throwing a bday party at home! All the kids were happy and tired at the end and that's perfect!

This was my very first time visiting. Having a 4 year old, I only spent time at then Adventure Course section for toddlers and younger kids. I will say it’s a lot larger than what you think! With three levels, I felt like Alice in Wonderland … a maze trying to find my kid! LOL It is a workout for parents. Some parent watch but the signs say a parent must be present so … it’s a workout! The facility was super clean. However we came during the week when they first opened. Honestly a maze like this would be fun for adults too! Maybe after hours with lights dimmed. The staff is super friendly. We were starving after an hour of constant play. Dining in is expensive as with a typical amusement park. However, the food would bring this place down. I spent $61 for 5 … typical overpriced amusement park food. Buy EVERY entree was either wrong or horrible. I felt bad for the woman (Claudia). She was super nice and apologetic. It sounded like the mishaps weren’t her fault as the cook messed up on cooking what she noted on the receipt. 1. Kids meal - slider and fries: the bread hard and the meat was overcooked. Pretty much charred hockey pucks that were inedible. My son didn’t touch them. 2. Kids meal - grilled cheese and tater tots: the tater tots were good but the grilled cheese was on the hardest, untoasted bread. The cheese wasn’t even melted! 3. Ultimate loaded fries: they got this wrong. Asked for no onion and no mushrooms. Came full of both and had to be made again. 4. Buffalo Chicken fries: came last. Cut tip chicken tenders were so hard it bent the fork (see picture). 5. No nacho sauce in stock. 6. Was told no ranch for the kid meals or my buffalo fries. Luckily Claudia found some. I felt really bad for her because she could tell it was all wrong. She had to remake a lot of food but honestly it should’ve been refunded. I would stick with pizza if I return and dine in. Cool thing is they have beer, wine and mixed drinks for adults. My experience at the facility was excellent. But the food was inedible which is sad because it’s a very nice place. But the food is as the worst ever. Customer service (front desk and Claudia) were awesome.

4 stars because of the employee MIGUEL. MIGUEL went above and beyond and I appreciate his patience and compassion. He helped make my son's birthday experience and memory a wonderful one for my child and myself. I would have said 2 ⭐ 's because no tickets came out of the machines today APRIL 5TH in the evening. And after swiping the INJUSTICE ARCADE GAME, the machine failed and my child didn't get the play. The OMNI ARENA is definitely the STAR in this building as well as THE HALO TWO PLAYER ARCADE GAME: 10 CREDITS PER PERSON. Besides the misinformation with the OMNI ARENA, employees stating that the entire PLAY would last 20 minutes, the manager IVAN tried to make up for this by adding a 7 dollar credit to my son's arcade time. Good attitudes always with PARENTS over and I hope this place can train their staff on this. The OMNI ARENA is actually 8-12 minutes to EXPERIENCE & PLAY for $10.

I had my son birthday party here, and would definitely not recommend!! There was so much miscommunication from their end . Thought I was going to enjoy my son’s party with him instead my head was all over the place from confusion when booking I was told different from the package I booked . I was so upset trying the best to keep my composure somehow still kept it professional. We spent so much money for this just for everything to be a disaster. I was told the room fits 20 people , when it clearly doesn’t the room was smaller than an average room, on top of that you don’t even get the room the whole booking time which I was not told , it doesn’t make sense to book a party room only to not have it your whole booking time , so I had to pay extra to have the room when my guests arrived ! It was pretty busy and the tables were almost all used up. So I have no choice but to make my guests comfortable and paid the extra fee to have the room at the time the party started, which I don’t know what loss they get out of it by giving my room at my booking time . Another of many things that went wrong was I paid for a certain amount of kids, and 1 kid that I had PAID FOR, did not received a game card that was included with the package, and when I had bought it to their attention that the kid did not receive the game card they were still coming up with so much excuses not to give me the game card like oh "maybe the kid lost it” or oh maybe "you guys drop it or miscounted it " and I explained the kid came a little later after the game cards were passed out , they still tried coming out with some type of excuse and tried telling me about deals to pay for a game card , by then I was just so over the staff and just said forget it after dealing with everything! I paid for 14 kids and only received 13 game cards and still wanted me to pay, I even had to fix the bill with them because they were trying to overcharge me over 1k it was so ridiculous, NEVER AGAIN will I be coming back .

No Surrender Adventure Park is my absolute favorite destination for family fun, especially when I'm looking to entertain my niece and nephew. The gymnasium here is a hit with them; they could spend hours playing, which is a fantastic way to ensure they're happily exhausted by the end of our visit. One aspect I particularly appreciate about No Surrender is the staff's dedication. They are incredibly sweet and attentive, creating a welcoming atmosphere for everyone. But what truly stands out is their commitment to safety. Knowing that they take safety measures seriously gives me peace of mind, ensuring that my family members are secure while having a great time. Each visit, typically lasting 1-2 hours, is filled with excitement and entertainment. Personally, I'm a huge fan of their laser tag—it's realistic and offers an adrenaline rush like no other. Plus, they've recently introduced VR games, which are not only fun but also a surprising form of cardio workout! We've held several kids' parties at No Surrender Adventure Park, and every time it's been a blast for all the kids and their friends. It's a fantastic spot for families of all ages to come together and enjoy a variety of activities. The range of options and the welcoming environment make it a top choice for family outings. Highly recommended for anyone looking for a fun, safe, and exciting adventure with family!