Northern Quest Resort & Casino

Love the hotel and staff, they made our stay there great. The casino was horrible. The games are fun, but were dirty on Thursday and Friday. Had 2 nice bonus set of spins on 2 different machines that the payouts was so bad I will not be going back for a good long time. One was on a 80 cent bet with 25 free spins made a total of $1.80. The other was on a $1.25 bet 55 spins and over 40 spins had nothing paid out not even 10 cents . Every machine had horrible payouts which ruined our stay.

The rooms are clean. Shower is great. Service/accommodations are a hassle. Pool towels have to be bright from your room and there’s a $25 fee if one goes missing. If it’s wet and you want a new one you have to have room service meet you at your room to swap it. Yes, when a kid threw my daughters towel in the pool I had to go back to my room which is not close to get a new towel. There is a tiny garbage can in your room and no garbage cans in the floors to be found. No place to fill up water other than a drinking fountain in the lobby. Is it so hard to add a fill station next to the ice machine? Room key only works for your floor in elevator so when kids want to go to another floor to hang with a volleyball teammate, they can’t. If you’re in the river tower it’s a long walk to everything. They make it look like it has a cool kids area but it’s only a paid hourly day care. The refrigerators keep getting smaller. Hotel staff was professional. Neon Pizza makes a really good pizza.

We stayed during the week this past week in the Rv camping area. It was wonderful. We had power and water and a gas fire pit. Because it was early in the season there were hardly any campers. They have bathroom and shower facilities that were kept very clean. They also had a laundry facility you could use but had to pay for. The pool wasn’t open yet but we could use the excercise room. We gambled all week and Tuesdays they had $2 drinks and other $2 specials all day! Wednesday was Senior day so we took advantage of that also. The staff was great, nice and always very helpful. Even janitors were helpful if we had a question! We ate at Epic twice and thought the food was great! Husband had the steelhead and I had a bbq beef sandwich lunch special. Our friend had the chili dog with waffle fries and it was HUGE and also very good. Our last day we had breakfast at Masselows up by the hotel and it was amazing! I’ll included photos of that. I had a small omelet and husband had the breakfast burrito and we split a waffle. They added strawberries for us! We had to take a lot of it home with us. The best part was really the service we received from our server named Melissa! She is definitely a 5star server and they are lucky to have her. We felt very pampered by her. We even mentioned we felt like we were on a cruise. We’ve started to call NQ “Little Vegas” because we don’t even like to go to Vegas anymore. We feel like we have everything we need right here 40 miles away from our home! We also definitely appreciated the free shuttle to and from the Rv camping to the hotel. There were only two things that keep me from giving it 5 star and that’s that they don’t have pickleball courts for staying guests in the hotel or RV park. We feel that would really be a huge draw. The other thing was sadly there a couple times we walked to and from the casino over the course of many days and there were used condoms laying in the parking lots. My husband and I both thought they would have parking lot clean up and check for things like that but many days went by and we’d see them still there. Sadly there were multiple places we saw them. Other than that we had a great time and can’t wait to come back for my Birthday in May!🎂🎉

Northern Quest is one of our favorite casinos to visit. Always so much fun. Always have an awesome concert line up every year. Just go. Someone in our group always wins big every time we go. The bars have great service and food. Always a great time. The rooms are quite spacious and clean.

Update An employee like Mischa (spelling?) would have been great to hear from in the beginning and her problem solving skills are amazing. We didn't get our property back but, she did some research and gave me an update within hours. She also offered an apology, which was genuine. We will return to Northern Quest and hopefully Mischa is allowed to offer her skills to other employees in the form of customer care training. Thank you Mischa Unfortunately hotel staff stole my watch from our locked room after we left. For 6 weeks I have been getting the runaround. NOBODY calls back or follows up. The location was physically turned off on the watch 4 hours after we left, inside the hotel. There's no grey area. Instead of ANY offer of compensation, I was told to read the part of my receipt. 😔 sad. We like the hotel, casino and staff overall. But this experience has been awful. Denial and portrayed ignorance is not an acceptable solution.