REI

Generally very friendly staff here with a good selection but had a poor experience today. Checkout lady denied me using membership points because it was technically under my mom. While I understand that this might be policy, it is frustrating when I could simply use those points online, and have even used them at that same store before with different employees. When she asked parter or spouse when give the member name, why did the employee even assume that that could not have just been me. Why someone would rather make a customer jump through hoops and defend a large corporation than leave a customer satisfied is beyond me and quite frankly an abuse of a small amount of power. Guess I’ll just use the points another day and remember to say spouse if that’s what they want.

This place is huge!!! And has so many things. What are you into? They got it. Biking. Hiking. Camping. Anything outdoors you could possibly need. The prices are a bit much. But a lot of the products they sell are high quality. So it’s not asking toooo much. There’s a sample section of a lot of food packets and things for your pets. Socks that help organizations. Just so many things everywhere. Just a neat place to spend a couple hours to see some really neat products.

Love the REI located in Pittsburgh’s Southside! The entire store is always clean and freshly stocked. Team members are awesome! Over the years the service has remained the same. Whether it’s snowboard service or buying new running shoes, they always deliver! They also have a one time membership for $30 that is well worth it. I do not shop here often and my membership has more than tripled in return dollars! I highly encourage anyone who bikes, runs, or loves the outdoors to pay them a visit.

Mary Grace is so knowledgeable and friendly and good at her job. She helped me with all of my rope purchases, will definitely be back to purchase more rope.

Awesome store with the best employees. One of my favorite stores in the area. Members benefits are great. Get the credit card. It will lead to lots of free stuff!