Sky Zone Highland Heights

This place is absolutely disgusting. We came once before and I decided to give the benefit of the doubt coming back. I won't make that mistake again. There is caked on gum, grime, and sticky spilled messes all through the ripped, damaged floors. Several of the trampolines had some unknown substance on them, there were pieces of hair (weaves?) And beads throughout the padding. Only reason I upped to 2 stars is they did have a police officer on staff from 4pm on which is a double edged sword. Nice he was there, makes me wonder why though ? Additionally you can barely identify staff. Besides the one gentleman who was working the front desk both times we came, no other employees are identified in any kind of shirt or name tag, you can't tell who works there. Besides the one gentleman, none of the staff make eye contact or seem to do much besides sit behind the desk on their phones. Quite a disappointing experience for the price you pay to get in the door.

Hello, I visited this location yesterday April 27, for a birthday party. I ordered an icee from the counter, and asked for a cotton candy flavored icee. They employee said ok sure and made the slushee, and handed it to my son. I looked down after my son was already drinking the icee and then asked "was this the cotton candy flavor?" and the employee said "I had to mix it with the blue raspberry flavor" and I said "uhhhhhhh ok thats not what I ordered though" he shrugged and walked away. and then I told the other female employee, that it was "very ignorant to just mix the flavors together without notifying me because I had asked for the cotton candy flavor due to the ingredients and that it had less dye in it than the other two options, and that my children are "low dye" kids. She looked at me, turned around, looked at the icees and said "well they both got dye in it" and I said okay, but we can both agree that the cotton candy flavor has substantially less dye than the other, right? so it was ignorant for you to just make me something other than what I asked for and without notifying me of the change. if my child was allergic to the blue raspberry FLAVORING, we'd have a major issue." and she simply looked at me for 10+ seconds until I walked away, and did not say anything, no "sorry" no "let me remake it" no nothing. just totally ignorant and acted like I was the problem. I am deeply concerned about this, because they had no idea why I ordered what I did and just decided to make me something else without permission or notifying me. This is completely ridiculous and irresponsible. the Customer service was non existent to boot. Otherwise, this location is ALWAYS dirty, low customer service, broken equipment, teenagers running amuck, no rules.

The place is very nice. Although when I came in with my family the young man told me he wasn’t going to make us a pizza and it was 6:30pm do to the time . Then he changed his mind and said “ he would “ they closed at 8 pm . We went on a Tuesday and they have special. I found out after paying regular price

I'd give this place zero stars if possible. I have been to the facility a few times and the most recent experience was terrible. I don't usually write reviews, but I felt compelled to in this case. We signed up for their PJ's and Pancakes Little Leapers Party on Sunday February 9th from 9 am to 10 am. We arrived excited and ready, but our experience was not as advertised. Immediately we were checked in by unhelpful and apathetic staff that seemed more interested in their phones than in the facility or their customers. We also took note of the lack of pancakes. We figured maybe a food truck would be bringing the pancakes because it was clear that the poorly stocked snack bar would not be providing them. This was especially frustrating given the fact that we had kids with empty stomachs that were expecting pancakes. I was also taken aback at the state of the facility I saw numerous out of order signs, dirty sticky floors, poorly maintained trampolines. The worst was a men's bathroom. It reeked in a way I can only describe as low tide and given that we were the first ones to arrive I have to assume that this wasn't cleaned after close or prior to opening. It was disgusting particularly in a facility where the patrons run around in socks. The whole facility appears to be poorly maintained and managed. The staff seem completely apathetic and the whole experience was disappointing, and I would caution anyone from spending their hard-earned money in a facility that seems to not care in the slightest about the experience of its patrons. It was a cacophony of false advertising, dirty trampolines, and disgusting bathrooms.

This place was absolutely disgusting, dirty, and all sorts of unsafe. Holes in the floor, missing and exposed springs, and parts of the floor coming up. Even though we were among the first people there it’s clear that this place wasn’t cleaned the night before. (Or likely any of the nights within the last month.) We didn’t even stay the whole time I couldn’t let my kid play here. It was so unsafe. I can’t believe that sky zone lets this place operate under its brand.