Sky Zone Trampoline Park

I love coming to this place. My daughter and I have a blast for hours. However, this place really need to maintain things better. The foam blocks are coming apart and plastic dust gets in My daughter's eyes and lungs. The water dispenser has had a change filter indicator blinking for months. And now, instead of changing the filter they have covered up the indicator with a piece of duct tape. That's just wrong. Just change the filter! Or at least let people know they're using a filter that isn't properly maintained.

This place is great for kids, but there are a few issues that need to be addressed. One major concern is the constant push to sell memberships, which we are not interested in. Unfortunately, I was sold a membership without my consent and later discovered that I was charged for it. Additionally, the facilities are not clean, and there should be better separation between the adult and children's areas at certain times. Safety is also a concern, and the bathrooms require regular cleaning. These are important issues that need attention.

I want to start by saying that Sky Zone itself is a great place. My brothers and I had an amazing time this summer, which is why I initially signed up for a membership. However, I’m extremely frustrated with the way my membership cancellation has been handled. I tried to cancel my membership over the phone in September, because I was unable to access my account online. When I spoke to a representative, I was assured that my membership was canceled and that I would no longer be charged monthly payments. Despite this, I have continued to see charges on my account for several months now. I’ve reached out again and had been told that I no longer have an active membership and should not be paying anything—but the charges keep coming. This situation has been incredibly frustrating, and I feel like I’m being ignored and misled. Sky Zone is a fun and enjoyable place, but this kind of poor management and billing issue needs to be addressed. I hope this review leads to a solution. (Edited) they graciously stopping the charges moving forward. However, this does not address the four charges made to my account after I canceled my membership on 8/13/24. Which after contacting this email given, you admitted. What kind of business claims that errors—if they occur—are at the cost of the customer’s own money? This situation is unacceptable, and I expect a full refund for the charges made after my cancellation date. Please let me know how this will be resolved. (Edit2) I didn't get a refund, but I did get credit. So, I guess we are good. I will add starts just because I'm glad the issues were addressed, and I was apologized to. I will say this though, when getting a membership and you need to cancel double check it and make sure you say all the full names names/people who are in the membership with yours. Thank you.

Update: Skyzone contacted me and promised to resolve the issue with my membership, but unfortunately, nothing was done. I hope they strive for better customer service and address serious concerns rather than avoiding them. I'm disappointed with how they have handled this delicate situation. I recently purchased two season passes, which were registered under my name as an adult. When I brought my kids along with their Hispanic friends, they were not allowed to use the passes. I was informed that the passes were already assigned, but initially, I was told they would remain under my name. As a result, we were unable to use the passes. This experience felt like racial profiling, as the Hispanic children were questioned while the white children who accompanied me previously had no issues. The staff should be trained not to profile individuals. Moreover, if memberships are assigned to specific people, why aren't photos taken to verify identities? This flawed system exposes the company to liability when profiling young children.

My granddaughter has enjoyed her experience for the most part. For me, It has a really overwhelming scent of air freshener that causes headaches. Participants are not supervised well enough. My granddaughter experienced some bullying with kids throwing things and pushing.. Also, it’s VERY difficult to cancel membership. After multiple attempts to call to cancel and always getting voicemail message and no return call I had to make a special trip across town to cancel in person.