Sky Zone Trampoline Park

Having Sky Zone here in Mountlake Terrace is one of the best things about the Lynnwood area. We are members here and we absolutely love it! The place is new and clean, staff is exceptional with a few newbies sprinkled over and all in all one of our favorite places to be!

feedback on a disappointing Experience I don’t usually leave reviews, especially when we’ve had mostly positive experiences but I feel this needs to be shared in hopes of improving communication and respect toward customers. We’ve been members at Sky Zone Mountlake Terrace for over three months now, visiting at least three times a week because our daughter loves it. The park itself is fun, clean, and close to home, and we’ve always enjoyed our time here. Today (04/24/25), we were unexpectedly told by the manager (who happen to be the manager that evening) that she couldn't check in us due to a supposed problem with our membership. She claimed we only pay $11/month and that our daughter is “just an add-on.” I was confused especially since no one had ever said anything like this before. I asked if we could be let in for the day so my husband (who set up the membership) could sort it out later but she refused. I left the park feeling disappointed but my daughter on the other hand was having a complete meltdown because jumping on the trampoline is her absolute favorite thing. She couldn’t understand why we had to leave. Seeing her that upset pushed me to go back and ask another staff member to check our membership again and I was also having a hard time believing that we were only paying $11. Thankfully, another staff member named Shayan (possibly misspelled), took the time to check our account and confirmed that there was no issue at all. She even came over to where I was sitting afterward, gave me a small membership card, and handled everything with kindness and professionalism. The manager never followed up, never apologized, and made no effort to correct the confusion she had created. Later that evening, I confirmed with my husband that we actually pay 56.97$/month because both parents are included in the membership. That made me even more disappointed knowing we were wrongly denied entry and made to feel like we didn’t belong. We’ll continue visiting Sky Zone because our daughter loves it but I hope the manager seriously reflects on how she interacts with members. Being a manager means listening, verifying, and showing empathy not jumping to conclusions and turning families away based on incorrect information. Shayan, thank you for your kindness and for doing your job with integrity.

Update 2025.04- Still very clean Kids love it!!! Since it just opened less than a week ago it is still very clean and not crowded yet. Lots of seating for adults and also have charging ports at the table. The restroom is very clean. Monthly membership is a great deal and also you get a discount for food too! So far the staff are all nice and friendly. Also it is very stroller and wheel chairs friendly. Forget about street parking just use the free underground parking lot then take the elevator up. Very convenient and also have some EV parking spaces too.

This place was not as good as it looked on the website. Most of the things in there were inflatables. The zip line was very dangerous because there is a barrier right next to the airbag, and not to mention the length of the airbag. I went on the Zipline and then fell off of the edge of the airbag after I landed. The employee was covering up the rules by standing in front of it so I couldn't see what you were supposed to do. The staff were not focused on their job and there were barely any staff in places that needed it. There was no staff in the trampoline area because at least a few were playing basketball. The ninja course was quite small with only two short lanes of obstacles that are the same. There was one employee in the dodgeball place but then they left later to watch the other employees play basketball. Please save your money and don't waste your time here. It is not the safest place and is definitely not what it looks like on the website.

The staff here were so good with kids and super friendly. It was nice and clean and everyone had a blast!