Split Rock Resort: H2Oooohh!!! Indoor Waterpark

**An Unforgettable Honeymoon at Split Rock Resort: A Tale of Executive Mismanagement** Our honeymoon at Split Rock Resort was an experience we won't soon forget, though not for the reasons one might hope. From the moment we arrived, it was clear that the executives at the top had some serious rethinking to do. **Check-In Woes** We arrived early, eager to start our romantic getaway, only to be sent away and told to return no earlier than 30 minutes before check-in. To add to the frustration, our room keys were deactivated, possibly at midnight, and by 8:07 AM, they no longer worked. This upset my wife the most, as it felt like we were being chased out. **The Water Park Fiasco** Next, we ventured to the water park, lured by a discounted rate of $75 for the two of us. Six minutes in, we discovered the water was freezing, and the park was eerily empty. It was a sad sight, especially if you're a child looking for fun. The jacuzzi, humorously dubbed the "lava spring," was out of order, and there was no drinking allowed in the pool area. The few kids around didn't seem to mind the broken slides, but we certainly did. **Dining in Solitude** Giving up on the water park, we decided to explore the hotel and grab some food. If you enjoy dining alone, this is the place for you. Most restaurants had just one other guest. The first spot we tried had slow service, but the drinks and lakeside atmosphere were worth it. We even managed to snap some lovely lakeside photos. **A Chilling Experience** Returning to our room, we found it as cold as the water park. The heating was non-existent all weekend, making for a rather frosty stay. The hotel itself was falling apart, though the rooms were clean thanks to the diligent staff. However, no amount of cleaning could fix the water damage in the tiles or the leaks from the windows. The heated tub worked once before needing a recharge, and the charcuterie board was disappointingly meatless. **The Arcade Ghost Town** Half the TVs didn't work, and everything seemed closed. The arcade was like exploring an abandoned town, but my wife and I found some enjoyment in the emptiness, reminiscent of a scene from "The Shining." **Breakfast and Beyond** Mid-week breakfast was a ticket for one item, and the park was not free. The resort seemed confused about its target audience, failing to cater to both kids and adults. The nearby walk was nice but chilly, adding to the overall cold theme of our stay. **Comparisons to Kalahari** Having been to Kalahari, the difference in quality was stark. At Split Rock, you could smell the pool from the lobby, and even if the park had been full, it would have been a sad sight with no lazy river. The water in the tub had a strange tinge, likely due to old jets, and the jacuzzi was weak. **Final Thoughts** Despite the shortcomings, my wife and I found solace in the fact that we met at a similar resort, giving us plenty to talk about. The WiFi was a small blessing, but the early deactivation of our cards at 11 AM made us feel chased out. In conclusion, Split Rock Resort has potential, but the executives need to step up their game. Until then, it's a place best remembered for its quirks and the stories it gave us to tell. Also another thing I didn't think was cool was like every table in the rooms was falling apart you can see in the photos that you have to be careful they need to be fixed better or new tables are needed.

This is the fourth year in a row we have been to H2O and it has only gotten worse each year. This year was absolutely terrible. The center point of the water park was closed down, no smaller slides, buckets of water dumping, etc. the wave pool and toddler area was open and that was about it. The air and water were absolutely freezing. It was so cold inside you had to go in the water and the water was so cold my kids lips turned blue after about 20 minutes. All the staff were in sweatshirts and sweatpants. When I talked to a manager he said he was sorry, there was nothing that could be done, but aware of how cold it was. We lasted in the water park for an hour before we went into the hotel to the arcade to salvage some of our time there. We drove over an hour just to go to the water park. The arcade was nice, but we obviously had to spend more money after the water park was a bust. It was such a shame and we won’t be back.

We booked a weekend stay here for our daughters birthday as the pictures and staff had told us everything was open and available for our stay . She specifically wanted to go for the splash pad area . We arrived and it was a pain in the ass just to get set up in our room and carry everything up stairs then had to walk just to get a elevator up to the third floor. We arrived at the pool area and it is dark at the splash pad area come to find out it was closed off. Stepped into the baby area and water was freezing cold. Spoke with someone and they stated it was closed the whole weekend. Already irritated we speak to front desk and get the run around. We were offered 15 percent off of dinner in the resteraunt and 5.00 cards for the arcade. By no way was that going to make up for the issues . More issues came along as we were given a free game of bowling which we couldn't even do without waiting hours and keep going back to check if it was available. And we had to choose one day we were able to do the bowling so limited on time. I had to keep going back to the front desk over and over wasting our time there just to be promised a 50.00 refund within ten days of our stay and yet still no refund. Been calling the front desk multiple times within the last 4 days as it's been almost a month . And they keep telling me they are busy and will call back and still are not returning my calls and I get the same answer each time I tell them what I am calling about . The front desk manager will call you back. Yesterday she answered and said she has other priorities and will call me back today between 1 and 2 pm . Still nothing. We also were in contact with the general manager who emailed us and said we would get refunded and be taken care of . We are still waiting . This is the temu version resort of great wolf or Kalahari . Please do not waste your time or money . Will be reporting them to BBB

I would’ve gave the water park 5 stars because it’s truly a very calm park for younger aged children but almost all the major attractions are shut down 👎🏼👎🏼 the water playground and only 1/3 of the water tubes are actually running. If the water park entry’s are going to be charged fully then all attractions should be open. There’s only the wave pool and one tube open.

H2o have friendly staff and some fun attractions. I did not give a full 5 star mainly because of how cold it was in the establishment. Like legit shivering and goose bump cold, I'm not sure why they had fans on and cold air blowing.Maybe the air was to help dry off the attendees but it was hardly anyone there so unfortunately a lot of people were shivering and bunddled up in their towels. The baby/toddler area was cute but the water at that area was cold we my daughter did not play there as much. (There was a slide she did enjoy though).Some of the attractions were closed the time me and my daughter attended but my daughter still have a lot of fun swimming around.