Sport Systems

I bought new ski boots and skis from Dick Taylor and Nate Johnson. This sale occurred over a period of several days. I found dick and need to be extremely warm, welcoming, accommodating, hard-working, and very thorough and competent. I would highly recommend them for anyone interested in expert assistance with procuring or maintaining ski equipment. I had to have my boots Accommodated as they were tight in certain areas and they worked on them more than once to achieve that outcome. Recommend highly.

Such a great place to buy ski equipment! We were so impressed with Kayleigh’s knowledge and help in fitting my husband and I with new ski boots. She took her timer to make sure everything fit properly and encouraged us to bring them back for more adjustments as needed. Jack was also very friendly and helpful in fitting my husband for a new helmet. This is our second time at Sports Systems and it will be our go to place in Albuquerque due to the knowledge and friendliness of the staff.

Sports Systems is my trusted go-to for all my bike needs. As an avid rider who is constantly fine-tuning and repairing my bike, I truly appreciate the expertise and patience of the shop’s mechanics. Their willingness to answer my many novice questions is truly appreciated. In particular, Thomas is always ready to lend a helping hand, and today, Mike went above and beyond—not only guiding me through my next frame purchase but also introducing me to an entirely new bike (new to me, at least). Overall, it was another fun day at the bike shop and a fantastic experience at Sports Systems!

This is for the bike shop: amazing service, good people who are always willing to help and teach you without the ego. Every single person here that I've encountered has been very very cool and laid back, there is no pressure for sales of any kind. Hands down the best bike shop and all of Albuquerque. They also have a very quick turnaround time even when they are busy for repairs and upgrades. This is a business I will continually support because of how they treat me consistently every single time. Good job guys.

I recently visited Sports Systems in Albuquerque with my wife on Saturday, January 11, to purchase new snowboarding and ski boots. While there were some positives, my overall experience was mixed, particularly regarding customer service and post-purchase support. When we first arrived, we were greeted by friendly staff. I started by getting fitted for snowboard boots, and the staff suggested a size smaller than my foot measurement to hold my ankle more firmly, recommending that I make up for the tighter toe box with one of their arch support liners. I appreciated their recommendation, assumed that their expertise was enough, and asked them to hold the boots while my wife got fitted for her ski boots. As we moved through the process, I spent some time browsing the snowboarding section. Unfortunately, I couldn’t help but notice a strong aroma of marijuana in the area, which was a bit off-putting but I didn’t let it affect my overall impression at the time. When my wife finished her selection, I returned to pick up my boots, but both salesmen seemed to have forgotten about me and the fitting process we had just gone through. I had to remind them of our previous interactions and the time they spent with me, which left me feeling a little overlooked. I also could not help but wonder how they could have forgotten about me having just spent 30 mins to 1 hour trying on 6 separate boot options. Fast forward to five days later, I went back to the store to address an issue with the fit of my boots. After only a few runs on Sunday, I experienced significant foot pain and realized the fit wasn’t right and I could not continue riding that day. To address the issue I called the store ahead and asked if there was anything that we could do and the person behind the phone instructed us to bring them in. When my wife and I returned, I was hoping to exchange or adjust the boots, but I was told that because they were used, I could only receive a store credit for 75% of the original price and could not trade in for a size up. This felt frustrating, especially given the short time I’d used them, the misplaced advice during the sale, and the issues I was having with the fit. Overall, while the staff was friendly initially and the store had a fair selection, the experience left me disappointed. The combination of poor follow-up service and a less-than-ideal resolution has deterred us from purchasing the rest of our equipment needs with this store and will not consider them in the future.