The Keller Pointe

My beloved and I only use the inside pool. Always clean and fairly warm. Two lifeguards on duty at all times. The three swim lanes are never crowded in the early morning. I try to do 20 lengths of 25 meters every weekday. Started at a half mile on MWF, but something in our personal lives would interrupt our schedule. Reasonably priced for two septuagenarians.

We have come here for toddler time on Fridays and have only experienced the outside pool. My littles get so excited to come here and really enjoy this pool. The weather has been so hot so this has been great. There is also a splash area and quite a few covered seating areas which is nice. Hope to continue coming with the kids :)

This gym is pretty good overall. Nice facilities, childcare, and pool. Our main complaint is communication. While everything seems to run pretty smoothly, the communication is so bad at the Pointe. Giving it the 2 star rating. On multiple occasions, my wife and I have come to the Pointe, specifically for the pool for our toddler. For some reason, the hours never seem to be updated on the website, and additionally when you call the number provided nobody ever answers the phone (they are usually really well staffed at the front). We have shown up several times and the pool is closed for whatever reason, but there is no way to find out before hand. The only other reason for the negative review is again for communication, but with childcare. We absolutely love the childcare, but for some reason protocol is: If your child has a dirty diaper or is crying the whole time, they will send a staff member (who should probably be watching the kids) out to find you in the gym. I might be crazy, but it makes zero sense to me when they have access to your phone numbers. (Maybe send a staff member as a last resort). Both of these things make zero sense to me and seem so easily avoidable to make for a much better experience 🤷🏻‍♂️

Brought four of my grandkids to swim about 4:30 on March 21st. We’re not members. Guy checking us in had difficulty putting in all of our information. While we were waiting and waiting a young lady came along. Sure wish I had gotten her name because she was on top of it. Apologized for the wait and helped the young man do his job. Quickly took our pics and sent us on our way once again with an apology for the wait. Hope she sees this, management too because she deserves a raise.

Our family joined late last year and so far we like what this has to offer. They seem to have the right amount of everything and the indoor pool has way more than anywhere else for kids. The 3 stars are for that. Had to take 2 stars away, and I debated taking more, because when we exited the pool 7 massive roaches scurried out of my sandals. No need to tell you how awful and terrifying that experience was. When I told the front desk, there was no apology just "oh gross, thanks for telling us." Super unprofessional response for something that shouldnt be happening. Really ruined what appeared to be an immaculate facility.