The Rush Fun Park

This Place is so unprofessional.. We had reserved a room in the back for my Grandsons Birthday 🎉🎂 He turned 10. We had the room from 3-6. No one met us in the room. .. We are sitting in there waiting. My Daughter had to go upfront and complain.. They charged us 650.00... Finally a Young Man came in. Around 4. .. He worked upfront and they had him everywhere. Working.. We asked for the Managers e-mail. The girl upfront Gave us the wrong e-mail... My daughter figured out the right one On line. ..She sent e-mail. We were told up front. That they were going to call us tomorrow.... No calls came. So we called The main Bosses. Still waiting ... Place was Dirty. The Bathrooms stuck so bad. We couldn't use them. They were not friendly.. We had never been here. Don't recommend this Place... Our server that did come in after our complaints was wonderful... No one else was Nice or Helpful.. This was a total rip-off.

Fun place for the kids! I paid $94.11 for three kids (all under 10) to jump from 6:15 PM until closing at 9 PM, including jump socks. The kids had a blast and really enjoyed themselves. The only reason I'm not giving 5 stars is because the women's bathroom was fairly dirty, with some kind of fluid on the floor toward the back. Also, bottled water was $2.50, and the kids said the water fountain tasted strongly of chlorine. Other than that, it was a great experience overall.

My family and I frequent all locations of The Rush Fun Park in San Antonio with our membership. First time at Universal City and the kids had a blast! The staff has high energy and the pizza was yummy! Definitely willing to make it out here again.

My family has held a membership, but following today's incident, I will not return to the Universal City location, as I deem it unsuitable for my children. My son sustained an injury after falling from the top level when he stepped on the floor, which was not properly secured. When I alerted the manager by the name Regina, she failed to acknowledge my son or inquire about his well-being, instead simply replacing the triangular floor piece with zip ties and walking away. This incident highlights the park's negligence, which directly caused the injury.

This facility has unfortunately deteriorated over time and is in serious need of proper maintenance. The restrooms, for instance, lack basic amenities, like a reliable way to dry your hands. Having frequented this establishment since its opening, I am deeply disappointed by the evident neglect and the conditions that both staff and customers are subjected to. The staffing situation is equally concerning. How can two employees be expected to manage everything during the evening hours? As a result, key areas such as the concession stand and the rock climbing section were closed during our visit. The only redeeming aspect of our experience was the young man at the counter who greeted us. He was exceptionally courteous, hardworking, and had a great attitude, despite the circumstances. It's clear that the staff deserves much better leadership and a work environment that reflects care and respect from ownership. Regrettably, I will not be returning. I cannot justify spending my hard-earned money at a facility that fails to maintain its premises and does not offer full access to the services for which we are charged.