Urban Air Trampoline and Adventure Park

If I could give this place a zero rating it would most definitely be just that!. Today my sister lost her wedding ring and the staff was no help with anything. Couldn’t even lend us a bucket or trash bag so we could dig as far down to the bottom to help find the ring. Our husbands and us dug for two hours and was told to stop because it wasn’t allowed. While digging we found a knife some pills lots of trash and tons of busted balls and vape! Turns out this place only clean the ball pit once every six months and they couldn’t tell us when they were going to the the next clean and only stated they are doing it maybe sometime next month. We also arrived to this place three minutes before opening and waited to go in and only to walk into the place not even had been wiped down or swept or sanitized. As we didn’t expect them to jump in and help they couldn’t give us a clear answer.apparently madison was the only manager there but turns out she lied there was the head manager there Austin whom also couldn’t give us answers for anything and instead sent people to come tell us to get out of the ball pit. This place is ran by kids and do a poor job of operating. Also the snack bar they were blasting dirty music that was very inappropriate to be played at a kids play park! The kid at the snack bar working said that they always find knifes inside the ball parks that it’s normal to find those. We have memberships there’s now I’m beyond upset that we spend monthly at this place for this membership and it’s not even a safe and clean place for our kids ! Corporate will be hearing from me. Be safe parents don’t send your kids in with no socks and no jewelry or anything valuable.

Took my grandkids there just to have some fun because it was close to where we were going. Prices were fair not all of the attractions were opened and it was unclear of check-in and waivers to sign staffing. Probably need a little more training to be more hospitable, but other than that seems very nice.

My family and I visited Urban Air today, and I highly recommend this establishment. The facility is clean and safe, and they had the football game playing for us dads. The customer service was exceptional, with a special shout-out to Miami and Anahi at the front desk. They had great smiles and a very welcoming demeanor. I highly recommend this!

The place itself is great to take your kids so they can have fun. Just one serious problem. The net was tied with zip ties and here is what happened to my kiddos and myself (see pictures) Im sad because I payed about $100 for 5 and this happened. If the owner sees this Im not upset I just want this to be fixed. I will be coming back because my kiddos had fun. I believe this will be fixed so let me just say Thank you. The 4 stars is because the front desk was rude but other than that thank you for everything.

We came with our son today. Logan helped us on the zipline. My son was nervous and Logan was patient and reassured him it was fun. My son has autism and is a bit apprehensive about new things. Logan was absolutely amazing with him! We will absolutely be back. Top notch young man! Clean, friendly, and enjoyable environment as well.