Urban Air Trampoline and Adventure Park

I came and spent $30.99 a piece on 7 kids to give my son a good birthday and here is how it went… I have a handicapped son and ALL The parking spots that were handicapped were taken by people that didn’t have a handicap sign. Everything was out such as the ice machine wasn’t working. The pretzels were gone. There was no more popcorn no more chips. They were out of ice. They were out of dipping dots. The Young staff have no idea how to handle situations and just walk away when waiting for sodas and they don’t even finish your order. Definitely do not waste your money.

The whole place is run down and dirty. The flooring is bubbling up and a trip hazard. The ball pit is filthy with torn lining coming through and half the balls are deflated. Very overpriced, especially for as rundown and dirty as it is. They need more seating for the adults, especially on the lower level between the rope climbing and soft play area. It would not take much to add a row of benches there. The snack bar is very limited and overpriced.

Pro: decent amount of trampolines, laser tag, mini golf, rock wall area, basketball trampoline, virtual area. They sell pizzas and snacks, several bathrooms 👍🏼 Con: THEY DONT CLEAN THE PLACE !! The mats are dirty! There’s trash on the floors, there’s things Jimmy rigged back together. There’s no pride in ownership! The bathrooms are dated and dirty! I would be terrified to turn on lights in the mini golf area 😳 What comes to mind is germs!! We go several times a month so I see the same dirt and grim. Which we make me worried about the safety of their zip line as well as the air obstacle course. If there’s not pride in cleanliness, there’s probably not going to be a consideration for saftey checks.

When we arrived, we noticed that the staff appeared unfriendly. My six-year-old son was so excited for his birthday party, but unfortunately, not one staff member greeted him with a smile, happy birthday, welcome. Nothing! Instead, the staff seemed grumpy and dismissive. Even when my six year said “it’s my birthday” with a big smile only 1 staff member gave him a grumpy “happy birhtday” like he was a inconvenience. We waited for our party host, who looked visibly frustrated, and when she was told her party had arrived, she didn’t acknowledge us. Instead, she voiced complaints to a co-worker about the condition of the room. Once we got to the party room, we had only five minutes to set up. Thankfully, we brought our own balloons since there were none in the room, despite them being advertised as part of the package. We purchased the VIP package . The host was largely absent throughout the party. With 17 guests, we needed more plates, which she quickly dropped on the table along with extra socks, as many of our guests weren’t offered any at check in. Additionally, the sanitizer dispenser in the party room wasn’t working, and the host was nowhere to be found to address the issue. This left parents scrambling through their bags for sanitizer. When it came time to check out, we were passed from one staff member to the next. Unfortunately, the experience with the staff member at the computer was particularly unpleasant. She appeared frustrated, rolled her eyes at the guests ahead of me, and gave no smiles, thanks, or friendly remarks. Instead, they were told to move out of the way so she could help me. The computers were down, which delayed the checkout process, but at that point, I was ready to leave and didn’t mind paying later. Thankfully, my child had a wonderful group of friends and family who surrounded him and made him feel special, so he had a memorable day despite the lack of friendliness from the staff. However, not all children are so lucky, and I believe Urban Air can do better by hiring staff who are welcoming, kind, and enthusiastic about their work. We paid over $600 for this party, including the tip, and unfortunately, the experience did not meet our expectations. Based on this, we won’t be hosting another party at Urban Air in the future. We only tipped our host because we are kind people and didn’t want anymore unpleasant encounters that day. But it surely was not deserved. We complained to management and they never responded.

I brought 6 kids here today and bought 6 pairs of socks. The kids have only been playing for two hours and are bored and wanting to go home. The VR is still broken and they are not able to play. It’s been broken the last several times we have come here over the last several years. The laser tag only has equipment for four kids to play at a time when it appears there are meant to be at least 12 at a time. The lines waiting for this took over an hour because their equipment is broken. The dodge ball area only has four balls available for all the kids to play right now which defeats the purpose of a dozen or more kids standing in there wanting to play. My kids usually can spend 5-6 hours at a trampoline park and I’m really disappointed I spent over $222 and they are ready to leave because everything is broken and they are bored. I really feel since this park is more expensive than the others in the area it should have all equipment working properly or you need to put it on your website what is out of order. If I had known I never would have wasted our time here and all of my money. I wouldn’t waste my time here right now!