Urban Air Trampoline and Adventure Park

We went to celebrate a birthday for a six year old. Due to their 72 hour notice requirement for birthdays, we did not book the party. But we still went to celebrate our six year old. We brought a cake, which they confiscated due to their policy of no outside foods. When we noticed that the birthday section was not in use, we asked if we could pay to celebrate there and keep our birthday cake. The young man who was a “manager” (he was tall and Asian) but we did not get his name, rudely told us “no” to same day reservations. When we questioned why since the area was not being used, he condescendingly laughed at our questions and told us we could leave the premises if we didn’t like the policies. Very frustrating experience. The general manager did try very hard to make it right but would not let us have the cake there. So my review is mostly due to the “manager” who has no business dealing with customers with his bad attitude. Side note: we have celebrated birthdays there over and over with no issues having cakes or cupcakes at our celebrations. So there’s that.

This was the best place for three 9 year olds to blow off steam! They had a blast!

It's a little pricey when you have more than 2 kids. The kids always have fun, so it's worth it in that aspect. I do feel like it needs a good disinfectant rubbed all over. Seems like it's nothing but teenagers that work there. Don't forget to sign your waiver online.

Took our 4 yr old son for the first time. He had a blast. It's like all his favorite places into one plus some! And the atmosphere and staff was enjoyable. Everyone, staff especially definitely watches out for the kids, especially the lil ones like my son. We will definitely be back.

Prices are completely outrageous now. They no longer have the basic trampoline option anymore. No longer five and under , only 40" and under? They haven't added anything in years. They have raised it so the memberships "look" less expensive, but those are a 12 month commitment that appears to be a total headache to cancel. From their site: "Is it hard to cancel? No, you may cancel any time after making your 12th payment, and at least 10 days before your next payment." So guessing if you miss canceling you're locked in another year and you have 14 days a year from now to remember to cancel. I guess we will go once or twice a year. We do not go often enough to justify some expensive and hard to cancel membership for the same stuff last five years. It is often dirty. Arcade is overpriced too. Little to no oversight from the teenager employees.