Urban Air Trampoline and Adventure Park
Overview
Expert Summary
Detailed Insights
Urban Air stands out for its 'endless play' monthly membership, offering great value for frequent visits. It's lauded for keeping attractions functional, unlike some competitors, and provides exceptional, stress-free birthday party experiences with dedicated hosts. The venue caters to a wide age range with diverse activities, ensuring both younger and older kids are engaged, while parents appreciate the ample seating and on-site cafe with reasonably priced food options.
Key Highlights
- ✓Monthly membership offers an 'amazing' and 'affordable price for endless play'.
- ✓All rides and attractions are consistently functional, a 'big deal' compared to other indoor play places.
- ✓Exceptional staff, from 'perfect greeters' to 'super nice' general staff and 'above and beyond' party hosts (e.g., Graycie).
- ✓Clean bathrooms and frequent table cleaning are noted, though general germ awareness is still advised.
- ✓A wide variety of activities caters to diverse ages, specifically entertaining both 4-year-olds and 11-year-olds.
- ✓Ample seating is available for accompanying parents or guardians.
- ✓On-site cafe offers a variety of snacks, drinks, and hot food, with prices considered 'not bad' and 'better than Chuck E. Cheese'.
- ✓Birthday party packages include dedicated hosts who manage setup, schedule, serving, cleanup, and even gift storage and transport.
Standout Features
- ⭐Affordable monthly membership for unlimited access.
- ⭐Reliability of all attractions being functional.
- ⭐The highly supportive and friendly staff throughout the facility, including security.
- ⭐Comprehensive birthday party services, with a dedicated host handling all logistics from setup to cleanup and gift management.
- ⭐The convenience of an on-site cafe with varied food options and competitive pricing (relative to similar venues).
- ⭐High-quality optional party entertainment like face painting (with crystals and glitter) and custom animal balloons.
Perfect For
Ideal For
💡Pro Tips from Reviews
- →Consider the monthly membership if you plan on frequent visits for significant savings and 'endless play'.
- →Bring hand sanitizer and encourage frequent hand washing, as it's an active indoor play area where 'germs still abound'.
- →Be mindful of cafe drink costs due to no refills; plan accordingly or bring extra funds for beverages.
- →When booking a birthday party, explicitly request a dedicated party host to ensure a stress-free experience for parents.
- →If visiting on a weekend, hot day, or holiday, bring additional adults to help supervise, especially with younger children, due to potential crowds.
- →Prepare for your children to be very tired ('KO') after their visit, as activities are highly engaging.
Things to Consider
- ⚠Food quality in the cafe can be inconsistent; one review mentioned 'pizza tasted burnt'.
- ⚠No outside food is allowed, limiting options and increasing reliance on the cafe.
- ⚠Drinks in the cafe do not offer refills, which can make beverage costs 'crazy expensive' for longer visits.
- ⚠The venue can become 'very crowded' with 'over 200 people' on weekends, hot days, or holidays, making it difficult to keep an eye on younger children.
Price & Value
The monthly membership is highlighted as 'amazing' and 'affordable' for 'endless play', offering significant value for repeat visitors. A day pass for a 4-year-old was $20, considered 'somewhat inexpensive'. Cafe food prices are described as 'not bad' and 'better prices for food than Chuck E. Cheese', indicating reasonable costs for on-site dining. However, the lack of drink refills can make beverages 'crazy expensive', which is a hidden cost for extended stays.
♿Accessibility & Special Needs
- •No specific accessibility accommodations for individuals with disabilities or sensory needs were mentioned in the reviews. However, staff were noted to be generally helpful, including assisting with carrying party gifts to a car.
🍎Food & Drink Policy
- •No outside food is allowed.
- •An on-site cafe serves a variety of snacks, drinks, and hot food (e.g., pizza).
- •Cafe food prices are considered reasonable, but pizza quality can be inconsistent.
- •Drinks purchased in the cafe do not include refills.
🚗Parking Info
- •Not explicitly detailed, but a staff member assisted with carrying gifts to the car at the end of a party, suggesting convenient drop-off or nearby parking access.
👥Crowd Levels
- •Can be very crowded, with 'over 200 people', especially on weekends, hot days, or holidays, making supervision challenging for younger children.
🛡️Safety Features
- •Staff frequently clean tables and other areas, although visitors are still advised to bring hand sanitizer due to the nature of the venue.
- •All rides and attractions are reported to be functional, implying regular maintenance and safety checks.
- •Wristbands are used for party guests (likely for access and tracking).
- •A security guard was mentioned as helpful during a party event.
⏰When to Avoid
- • Weekends, hot days, or holidays if you are concerned about very large crowds or are solo supervising young children.
- • Visiting if your primary goal is affordable meal options, as outside food is prohibited and drinks without refills can add up.
Pricing/Package/Events
What People Say
What's Great
- Clean and well-maintained facilities (mentioned in 2 reviews)
- Friendly and helpful staff (mentioned in 5 reviews)
- Fun and entertaining activities (mentioned in 5 reviews)
- Great for birthday parties (mentioned in 4 reviews)
- Spacious play areas (mentioned in 4 reviews)
Areas for Improvement
- Pricing can be high (mentioned in 4 reviews)
Recent Reviews
Bre Delgadillo
3 weeks agoWe love this place and wish we had discovered it sooner. Their monthly membership is amazing. It is such an affordable price for endless play. They have something for everyone. Both my 9 year old and my 4 year old love it here. They have so much seating. Their cafe actually has a variety of snacks, drinks, and hot food and the prices aren’t bad for a place like this. Pretty sure it’s better prices for food than Chuck E. Cheese. I see people coming by to clean tables and things frequently (although I’m sure germs still abound in a place like this so make sure to bring hand sanitizer and wash hands often). The bathrooms are always clean. All of the staff are super nice. I honestly can’t think of a negative thing to say.
Joshua Miller
a week agoAfter taking the family to this lovely place they were extremely satisfied as was I. They had the perfect greeters in the front and were greeted with a smile. All the rides were functional which is a big deal after going to several indoor play places we found that the attractions are either not working or they are short staffed. I would definitely recommend Urban air. They only con for the place is the food as is all others like it. Pizza tasted burnt and with the exclusion of outside food we are very limited to our options and with no refills it can get crazy expensive buying drinks. So if you own the place and end up reading this please institute refills for people at least buying platinum who come to be there for hours. Other than that keep it up.
Diana Vargas
2 weeks ago(Sunday, February 2, 2025) It was my first time booking a party event for my daughter at a trampoline park. My daughter had the best birthday ever, and it was all thanks to our party host, Graycie. She went above and beyond for our guests. I was a bit worried on how I would handle 16 kids and their parents. But Graycie took such a big weight off my shoulders. She greeted me when I first got there and asked me if I was ok with the room, which I really was. She went over the food and when she would bring out what. She set up the table, when the kids arrived she got them all situated with wristbands and socks. She had the party on a schedule, like when the kids could go play, eat and sing happy birthday. When it was time to eat, she served all the children. She got my daughter's cupcake ready with the candle lit up and everything. And at the end, she cleaned up after everyone. She put the gifts in storage and I was able to pick them up when it was time to go. (Another employee helped take them to my car. Must say, all the employees I encountered today were so helpful. Down to the security guard as well.) I couldn't have asked for a better party host. Because of her I was able to mingle with the other parents and enjoy myself as well. Graycie, thank you so much for such a wonderful day. My daughter said she had the best birthday ever. And you were such a big part of it. I will forever remember this day and how smooth and amazing you made it. So thank you so much! If I end up booking again next year, I hope we have you again. For the event, we had someone do face painting. She painted the most beautiful and high quality face painting I've ever seen. She even added crystals and glitter to some of them. Thank you so much for painting like 15 kids. I know it was a lot, but you did so great! And all the kids loved their painting. At one point they gave out free animal balloons. My daughter got a flower and a snail. I thought it was super cute how they would make whatever the kids requested. Overall had such a wonderful, fun time. Thank you, Urban Air!
Saira Covarrubias
a month agoGreat place for Birthday Parties or just for your kids to have fun. Great activities, believe me your kid will be KO after this place. My 11 yr old loves it here. I
PAUL M
5 months agoGreat place and somewhat inexpensive. My 4 year was only $20 for the day. There are a lot of things to do, and they serve food as well. The only drawback was the crowd. There must have been over 200 people, so it was very hard to keep an eye on the little one. So if you go on a weekend, hot day, or holiday, bring someone with you to help keep an eye on your child.
Contact Information
1515 S Harbor Blvd Suite 10, Fullerton, CA 92832, USA
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