Urban Air Trampoline and Adventure Park

Key Highlights

• ✓Kids consistently 'have a blast' and 'had a ball' during their visits.
• ✓Staff frequently receives praise for 'great customer service', with specific mention of Lewis being 'amazing' and 'willing to assist'.
• ✓Option to 'fill out waiver papers online' is available to reduce wait times upon arrival.
• ✓Bathrooms were noted as 'clean' by at least one reviewer, and employees were observed emptying trash often.
• ✓The overall cost for entertainment is considered 'very reasonable'.

Standout Features

• ⭐Consistent 'fun time for the kids' is a primary draw.
• ⭐Highly rated 'customer service' from the staff, with Lewis specifically called out for being 'amazing'.
• ⭐Convenient 'online waiver system' to expedite entry.
• ⭐The entertainment provided is seen as a 'very reasonable' cost.

Perfect For

Ideal For

🍎Food Policy

• • No outside food or drink allowed, except for booked birthday parties.
• • For booked birthday parties, guests may bring a single-serve cake, cupcakes, or cookies (no ice cream cakes or outside coolers allowed).
• • Pizza, snacks, and candy are available for purchase at the park.
• • Pizza orders for parties must be placed by 5 PM the Thursday prior to the party or by the cutoff time found on the Order Invoice.

🛡️Safety Policy

• • Urban Air Socks are required for all participants; no personal socks allowed.
• • A signed waiver is required for every customer wishing to participate in attractions. Waivers can be signed online in advance and only need to be signed once.
• • Trampolining is an action / extreme sport and is an inherently dangerous activity. Jump at your own risk and within your ability.
• • Height requirements vary per attraction: At least 41” for Warrior Attractions and Climbing Walls. At least 48″ for Ropes Course and Sky Rider. Maximum height of the Tubes is 52″.
• • Guests' health and safety are a top priority, with safety rules and cleaning procedures in place.
• • Urban Air is an active part of organizations like The International Association of Amusement Parks and Attractions (IAAPA) and American Society for Testing and Materials (ASTM International) for safety standards.
• • Online training initiative using educational content from the U.S. Center for SafeSport for abuse awareness and prevention.

📅Booking Policy

• • A non-refundable deposit of up to $99 is required to reserve birthday parties (deposit price may vary by location). For group sales and private park rentals, a 50% non-refundable deposit is required. Deposits are applied to the remaining balance.
• • Recommended to book parties at least 2 weeks in advance to ensure preferred time and date.
• • Party setup starts 15 minutes before the scheduled party time.
• • All party changes, including pizza orders, must be placed by 5 PM the Thursday prior to the party or by the cutoff time on the Order Invoice.
• • All party balances must be paid in full on the day of the event.
• • Only one package is offered per group event for parties. For larger groups, two party packages can be booked.
• • Gift cards may only be redeemed at the park where purchased for eligible products (tickets, food, beverage, merchandise).
• • Gift cards cannot be redeemed for same-day purchases, memberships, birthday parties, special events, corporate events, or online purchases. They cannot be reloaded, resold, transferred for value, redeemed for cash, or applied to other accounts.
• • Memberships are sold online and become effective immediately upon purchase and registration.
• • Memberships are non-transferable and may not be shared.
• • Memberships cannot be downgraded.
• • Membership payment methods can be updated online via the Membership Portal.
• • Cash membership payments are not accepted; payments must be made online.
• • Credit card will be automatically charged on the same day of the month as initial sign-up for membership payments.