Urban Air Trampoline and Adventure Park

We visited Urban Air using their online wristband special. While the activities were fun, the overall experience was mixed. Customer Service (2.5/5): Staff seemed very young and inexperienced. There were 6 attendants at the front, but no one greeted us—we had to initiate every conversation. They struggled to find our order and didn’t tell us it included socks, so we had to go back for them. At the ticket/gift exchange, we waited a long time for help even though several attendants were standing around. Activities: The go-karts were fun (3/5), but we waited 15 minutes to start despite being the only group in line. The zip line was enjoyable but lacked instructions—there are “pit stops” where you need to run, and I injured my toe because no one explained this. The arcades were great, with games like DDR and claw machines. However, there were no attendants near the trampolines or jumping areas, so parents need to keep a close eye on their kids. Amenities: Lockers were frustrating—they malfunctioned, and staff had to manually open mine. Even the manager admitted the lockers are an ongoing issue. There was minimal seating in the food area unless you reserved a table or had a party room. Family bathrooms were a nice touch, and the main bathrooms were clean. Party rooms are a good size for groups. Food (3/5): Chicken wings were okay—make sure to ask for them fried hard. Overall, we had fun, but the experience would be much better with improved communication, better-trained staff, and more attention to detail. Rating: 3/5.

Thank god I took my family right at 11am when doors opened! After a couple of hours a ton of people flooded the building and it was hard to walk around and not bump into someone. On The day of my visit as well, there was a couple of teenagers between the ages of what it looked like 13-16, having a make out session in one of the areas; where mine and other people’s young children were playing in. My son had made me aware. I went up to stop the kids and told staff. Parents should be aware of what their kids are doing and not be left alone. Who knows what else they were doing. This isn’t Urban Air’s fault, maybe have staff inside the climb up areas. Overall it was a fun experience.

DISGUSTING!!!! This has to be the DIRTIEST and most overrated indoor playground i have ever been to. keep in mind we paid $50 a person for this! The bathroom sink’s were ATROCIOUS!! not to even mention the bathroom itself smelt like urine has been soaking into those floors for MONTHS. I recommend bleach🙏!! On the way up to the sky rider THE SAFETY NETTING WAS RIPPED IN 3 DIFFERENT PLACES!! Not little rips either, they were big enough for a small child to crawl through, you could also physically see the dust and the dirt on all the platforms, ALL the employees hate their job and very obviously do not want to be there, they are rude, unprofessional, i didn’t see a single employee monitoring a single attraction besides go karts, and they would gather in groups to sit and talk. They didn’t greet anyone when they entered, nor did a single employee even smile at anyone. There were 4-5 people per trampoline, toddlers wondering everywhere without supervision, kids misusing EVERY SINGLE ATTRACTION for example using the ninja course as a ball pit so anyone who actually wanted to do the course had to either dodge literal babies or just not do it at all. No rules were in forced, The janitor was literally wearing a ski mask. Like are we serious? How more unprofessional can this place get? I was SOOOO uncomfortable when trying to do anything because i felt like such a burden. I DO NOT recommend at all. I have absolutely no clue how so many people still go here.

We celebrated my son's birthday party here with table reservation (10am). The Plus: our party attendant was friendly and always checked in of we needed anything. The negative: we wanted to upgrade to the platinum since kids wanted go karts. We had to buy $10 upgrades for each child which costed more then the party package deal because the manager said we could not upgrade the package. Our attendant did forget the birthday childs free return pass but we recieved this when checking out. The areas themselves were super grimy and sticky. The whole place needs a thorough wipe down. Overall my child and his friends had a lot of fun. Next time I would opt out of a party package and just buy tickets

Disappointing. I wanted to go to skyzone but the kids wanted to go here because there was more to do. The place is disgusting. Garbage and spilt slushies in the foam pits. Garbage everywhere. The bathrooms were the cleanest area. We got the platinum pass and most of the things were closed. That would of been fine if they would tell you to get the lower pass because the platinum rides were closed, but they don't of course. Kids wanted to go on the climbing walls and the woman working said to her co worker in front of me and my kids "i swear this better be the last group because I am getting irritated" mind you it was barely 8pm and they close at 9pm. I told my kids to get out of that area because I didn't want to trust the lady to put the harness on my kids. After that we went to the zipline and they were putting a girl in a harness that had just peed her pants... okay skip that. The go kart was the only okay area. It was fun but took atleast 15 minutes before we could go and it wasn't busy at all. The place has so much potential but none of the workers care.