Urban Air Trampoline and Adventure Park
Overview
Expert Summary
Detailed Insights
Urban Air offers the potential for highly personalized and well-executed birthday parties *if* exceptional staff members like Lacy or Savannah are involved, who provide excellent customer service and event coordination. It can offer a fun environment for young children to play, as a 3-year-old had a blast. However, this positive potential is overshadowed by widespread and severe operational and hygiene issues.
Key Highlights
- ✓Exceptional customer service and event hosting from specific staff members (Lacy, Savannah), particularly for birthday parties.
- ✓Staff (Lacy) demonstrated high job knowledge, efficiency, and willingness to assist, including offering to watch personal belongings.
- ✓The park can provide an enjoyable play experience for young children (a 3-year-old had a blast).
- ✓A new manager is described as very kind, suggesting potential for future improvements.
Standout Features
- ⭐Highly competent and customer-focused staff, exemplified by Lacy and Savannah, who excel at event hosting and customer service.
- ⭐Staff willingness to go above and beyond, such as Lacy offering to watch personal belongings for guests.
Perfect For
Ideal For
💡Pro Tips from Reviews
- →Explicitly request specific highly-rated staff members like Lacy or Savannah when booking a birthday party or event to increase chances of a successful experience.
- →Inspect the facility upon arrival, especially bathrooms and play zones, and be prepared for potential cleanliness issues or closed attractions.
- →Do not rely on the on-site kitchen for food or beverage needs due to frequent stock shortages.
- →If booking a private party room, clarify all promised amenities and the presence of a dedicated party host in advance, and manage expectations regarding food delivery times.
- →Consider bringing personal hand sanitizer due to reported cleanliness issues.
Things to Consider
- ⚠Severe lack of cleanliness throughout the facility, including filthy floors and generally disgusting conditions.
- ⚠Unsanitary and poorly maintained bathrooms with wet floors and clogged toilets.
- ⚠Significant operational issues: 3 play zones were reported closed during a visit.
- ⚠The on-site kitchen frequently runs out of nearly everything, limiting food and beverage options.
- ⚠Private party rooms cost an extra $50 for only 2 hours, offer minimal amenities (4 chairs, 4 balloons), and can come with service failures (missing party host, late food).
- ⚠Lack of visible safety monitors in play zones raises significant safety concerns.
Price & Value
The private party room is an additional $50 for a limited 2-hour use, providing very few amenities (4 chairs, 4 balloons, 2 small pizzas) and being prone to service failures (missing host, late food). This indicates poor value for this specific add-on. General admission pricing is not mentioned in reviews.
🍎Food & Drink Policy
- •The on-site kitchen is frequently out of nearly everything, indicating unreliable food options.
- •Private party rooms include 2 small pizzas, which may be delivered late.
- •No information on outside food policy.
🛡️Safety Features
- •A significant concern was raised that no safety monitors were seen in the play zones.
⏰When to Avoid
- • If cleanliness and facility hygiene are non-negotiable priorities for your family.
- • If you expect all advertised play zones to be operational and available during your visit.
- • If you plan to purchase food or drinks from the on-site kitchen due to frequent stock shortages.
- • For private parties where reliability of hosting, amenities, and timely food service are crucial without specific staff confirmed.
- • If you are concerned about active safety monitoring in play areas.
Pricing/Package/Events
Pricing & Packages
Ultimate Day Ticket
$25.99Duration: All Day Play
Access to all available attractions.
Includes:
- •Sky Rider Indoor Zipline
- •Ropes Course
- •Stairway to Heaven
- •Leap of Faith
- •Warrior Course
- •Tubes Indoor Playground
- •The APEX Trampolines
- •Slam Dunk Zone
- •Runway
- •Pro Zone Performance Trampolines
- •Drop Zone
- •Dodgeball
- •Battle Beam
Deluxe Day Ticket
$20.99Duration: All Day Play
Access to a selection of attractions.
Includes:
- •Warrior Course
- •Tubes Indoor Playground
- •The APEX Trampolines
- •Slam Dunk Zone
- •Runway
- •Pro Zone Performance Trampolines
- •Drop Zone
- •Dodgeball
- •Battle Beam
Shorty 40
$11.99Deluxe access for children 40” & under. Access level is dependent on the child's attraction eligibility.
Includes:
- •Warrior Course
- •Tubes Indoor Playground
- •The APEX Trampolines
- •Slam Dunk Zone
- •Runway
- •Pro Zone Performance Trampolines
- •Drop Zone
- •Dodgeball
- •Battle Beam
Basic Birthday Package
$99Duration: 2 hours party area, All Day Play for attractions
For 6 kids, available Sunday through Friday for a limited time.
Includes:
- •Access to all park attractions
- •Birthday Pennant and Marker
- •Jump Back Pass for The Birthday Kiddo
- •T-Shirt for the Birthday Kiddo
- •Balloons, Plates, Napkins, and Forks
- •Urban Air Socks
- •Bottled Water
- •Tickets
- •Tablecloth & Runner
- •Party Favor Scratch-Offs
- •Setup & Cleanup
- •2 Hour Table Rental
Ultimate Party Bundle
$289Duration: 2 hours party area, All Day Play for attractions
Includes all available attractions. Options for party space: 2-hour table rental (shared host) or 2-hour private room rental (+ $50, includes private host and 2 large one-topping pizzas).
Includes:
- •Leap of Faith
- •Ropes Course
- •Sky Rider Indoor Zipline
- •Stairway to Heaven
- •Battle Beam
- •Dodgeball
- •Drop Zone
- •Pro Zone Performance Trampolines
- •Runway
- •Slam Dunk Zone
- •The APEX Trampolines
- •Tubes Indoor Playground
- •Warrior Course
- •Birthday Pennant and Marker
- •Jump Back Pass for The Birthday Kiddo
- •T-Shirt for the Birthday Kiddo
- •Balloons, Plates, Napkins, and Forks
- •Urban Air Socks
- •Bottled Water
- •Tickets
- •Tablecloth & Runner
- •Party Favor Scratch-Offs
- •Setup & Cleanup
Deluxe Party Bundle
$239Duration: 2 hours party area, All Day Play for attractions
Includes a selection of attractions. Options for party space: 2-hour table rental (shared host) or 2-hour private room rental (+ $50, includes private host and 2 large one-topping pizzas).
Includes:
- •Warrior Course
- •Tubes Indoor Playground
- •The APEX Trampolines
- •Slam Dunk Zone
- •Runway
- •Pro Zone Performance Trampolines
- •Drop Zone
- •Dodgeball
- •Battle Beam
- •Birthday Pennant and Marker
- •Jump Back Pass for The Birthday Kiddo
- •T-Shirt for the Birthday Kiddo
- •Balloons, Plates, Napkins, and Forks
- •Urban Air Socks
- •Bottled Water
- •Tickets
- •Tablecloth & Runner
- •Party Favor Scratch-Offs
- •Setup & Cleanup
Events & Schedule
🍎Food Policy
- • No outside food, drinks, or coolers allowed.
- • Birthday cake, cupcakes, or cookies (as long as they're not ice cream cakes) are permitted with a booked party.
- • Ice cream cakes are not allowed.
- • All party food changes, including pizza orders, must be placed by 5pm the Thursday prior to your party or by the cutoff time found on your Order Invoice.
🛡️Safety Policy
- • Urban Air Socks are required; no personal socks allowed.
- • A signed waiver is required for every customer wishing to participate in attractions. Waivers only need to be signed one time.
- • Trampolining is an action / extreme sport and is an inherently dangerous activity. Participants jump at their own risk and within their ability.
- • Height requirements vary per attraction: Must be at least 41” for Warrior Attractions and Climbing Walls, 48″ for Ropes Course and Sky Rider. Maximum height of the Tubes is 52″.
- • The indoor adventure park is designed to be a safe place for all ages to explore, exceeding industry standards.
- • The park reserves the right to limit guests to two (2) hours of play based on capacity.
📅Booking Policy
- • A non-refundable deposit of up to $99 (price may vary by location, up to $175 mentioned) is required to reserve birthday parties. For group sales and private park rentals, a 50% non-refundable deposit is required.
- • Deposits are applied to the remaining balance at the end of the event.
- • It is recommended to book parties at least 2 weeks in advance to ensure preferred time and date.
- • All party balances must be paid in full on the day of your event.
- • Only one package per group event is offered.
- • Multiple party packages can be booked to accommodate larger groups.
- • Memberships are sold online and are effective immediately after purchase and registration.
- • Membership upgrades can be performed at any time via the Member Portal.
Photos
What People Say
What's Great
- Safe environment for children (mentioned in 2 reviews)
- Great for birthday parties (mentioned in 5 reviews)
- Spacious play areas (mentioned in 2 reviews)
Recent Reviews
Nishaa
a month agoLacy and Savannah were phenomenal! The customer service was excellent!! Lacy knows her job when I say knows her job, and it amazes me the way she operates! Savannah is definitely the best party host out there! She definitely deserves a higher position because she's good at her job! Urban Air will always have my business as long as Lacy and Savannah are there! My child's party couldn't be a success without the help of these two ladies. Thank you so much!! Keep up the great work, ladies!
Samantha Beasley
5 months agoFloors were filthy, bathroom unkept, 3 zones closed, kitchen out of nearly everything. Private party room was an extra $50 - which included all of 4 chairs for the adults, 4 balloons, a missing party host, and 2 small pizzas which were 20 minutes late - private room is only 2 hours. Pictures of the zones and there were no safety monitors seen.
Christina Lawler
a month agoThis place was absolutely disgusting! I would be shutting down this location for a massive cleaning and turn over 90% of these employees. My sister spoke with the new manager and he was very kind. Honestly, thats the only reason why i am giving this 2 stars. Help him out and close for a week to sanitize this whole place.
Cortney Caldwell
a month agoLacey was awesome! She was very very nice and made it a great event for my friend’s birthday. It was the easiest process ever. She even offered to sit near our stuff to make sure no one stole anything while we all went and jumped.
Mollie Lunsford
2 months agoGreat place to bring your kids to play. My 3 year old had a blast! Looks like it would be fun for birthday parties. Only downside was the bathrooms. I went in and the floor was wet and almost all toilets were clogged.