Vortex VR Arcade

I'm looking forward to my next visit as this was a very decent arcade sadly the Dark Ride wasn't operational on my visit but maybe next time. As for the rest of the place as a whole it was very clean and the staff we're very friendly and helpful as one of the ski machines broke down during my play and they quickly fixed it and got me another game started right away.

Had my son’s 13th here in Jan 2025. He said it was his best birthday ever! The location was clean and had (paid) parking. The staff was super nice and very attentive. The party package was semi pricey but honestly very worth it. The only thing is that when it’s very busy, they could use more staff because they need to be there for all of the VR games, but they were clearly doing their best as a rush came in, and we didn’t have to wait long when we were waiting. The VR is very cool, very immersive. We will absolutely be visiting again, everyone had a blast!

Saturday afternoon and the place has roughly 20 guests. A few games not in service. Minecraft Dungeons was missing P1 card scanner, P2 melee didn't work at all and a few buttons were sticky. Machines need maintenance. No toilet paper in the bathrooms. Really dislike the fact that POINTS are the new currency in video games. Gone are the days of bringing $10 to the arcade & plugging 25¢/50¢ into a game to last an hour. Now it's variable pricing and upwards of $1.00/$2.00 per play.

The staff here are so incredibly kind and accommodating! Tom and Leah ensured that my kids had the best time. This was our first time here (we're from Canada). We had so much fun that we're coming back again today! Thank you guys for the amazing experience. My kids haven't stopped talking about it.

January 2023: Visiting the Falls with the family for the Lunar New Year, and decided to give this place a shot. Located on the 3rd floor, this is sort of a hidden treasure that does not stand out to potential customers. The only way I found out about it was through the parking receipt, which offered a complimentary $10 coupon. Pros: * Fun, exciting space to entertain the family. * It is like a Dave & Busters except with an all digital ticketing system. Customers load their cards with money at the counter and then play via tapping their cards at their desired game. The tickets won at the end of each round of play will automatically load onto the card. * New VR gaming that looks awesome. * The staff is super friendly and worked with us to get the prizes that the kids really wanted with their ticket amounts. Cons: * We wanted to do the VR games, but there were only 2 people working, which was not enough for the number of people that started pouring in on an afternoon. Ultimately, we passed on the opportunity due to the long wait time. In hindsight, we should have done the VR gaming when we first arrived because there were very few customers at that time. * The digital ticketing system would accumulate and provide false positives. It took me a few times to figure out what was going on. For example, we played a game and won 40 tickets. We decided to play it again and won another 40 tickets. However, the display shows 80 tickets won. It got kinda confusing for the kids who thought that they won more tickets than they actually did. An improvement for the system would be to display the tickets won for the round along with a separate line for total tickets on the card.